Tamara Hill
Lancaster,CA
Summary
Seasoned Case Manager with a robust background in mental health and substance abuse counseling, notably at Volunteers of America. Assist homeless individuals with permanent supportive housing. Excelled in crisis intervention and client advocacy, enhancing service plan outcomes. Skilled in Microsoft Office and non-violent crisis intervention, demonstrating a proactive approach to client care and program compliance.
Overview
21
21
years of professional experience
Work History
Case Manager Generalist
Volunteers of America (Pathway Home)
Palmdale , CA
04.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Educated clients about mental health conditions, medications and self-care techniques.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Maintained up-to-date case records with case activity status.
Personal Service Coordinator
Mental Health of America
Lancaster, CA
01.2009 - Current
- Full Service Partnership (FSP) program Case Manager
- Compliance with 100 hour Medi-Cal billing
- Developed a Recovery Plan and/or Personal Service Plan with each member that identified his/her personal needs and goals
- Mediated and advocated on behalf of members on case load to help him/her obtain and keep housing, health care benefits, entitlements etc
- Visited members in their place of residence, hospital or jail on an as-needed basis, in order to help them live successfully and to prevent them from becoming homeless
- Provided coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement for members in areas such as money management, community integration, employment, grooming and hygiene, meal preparation, public transportation and other independent living skills
- Devised and implemented strategies for outreach for potential members in the community, collaborating with various agencies as well as reaching out to the homeless population
- Maintained all records and documentation needed for program compliance and accountability in accordance with MHA, government program standards and funding source requirements
Substance Abuse Counselor
Tarzana Treatment Center
Lancaster, CA
01.2007 - 01.2009
- Served as initial point of contact for potential clients, providing individualized assistance with inquiries questions and description of programs and services
- Coordinated and facilitated client eligibility verifications and authorization for use or disclosure of protected health information form in accordance with agency standards and HIPPA regulations
- Created, implemented and facilitated curriculum for various groups for clients
- Provided case management services for clients including coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement in areas such as money management, community integration, employment, grooming and hygiene, meal preparation, public transportation and other independent living skills
- Served as an advocate, mediator and advisor as needed to clients in regards to obtaining and keeping housing, health care benefits, entitlements etc
- Provided and arranged for transportation to serve individual needs assuring the safety and well-being of clients
Drug and Alcohol Advocate/Domestic Violence Specialist
Antelope Valley Domestic Violence Shelter
Lancaster, CA
01.2004 - 01.2007
- Provided case management services for clients including coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement in areas such as money management, community integration, employment, grooming and hygiene, meal preparation, public transportation and other independent living skills
- Served as a liaison between the victim(s) in domestic violence criminal cases and the Prosecutors office/courts, assisting in coordinating interviews, meetings, court appearances and relay victim input
- Assisted clients seeking Orders for Protection and attended court hearings as needed
- Reviewed domestic violence police reports and establishes contact with the victim(s) to check on their status/safety
- Educates the victim(s) on the criminal process and the role of the legal criminal advocate
- Created, implemented and facilitated curriculum for parenting, life skills and domestic violence groups for client
- Performed crisis intervention advocacy and social service referrals when necessary
- Provided and arranged for transportation to serve individual needs assuring the safety and well-being of clients
Education
Addiction Studies Certificate -
Cal State Bakersfield
01.2005
Addiction Studies Program -
LA Mission College
01.2004
GED - courses completed /TEST
Antelope Valley College
01.2003
Skills
- Microsoft Office
- Outlook
- Pro-Act Certified
- HIPAA Compliance
- Substance abuse counseling
- Alcohol counseling
- Non-Violent Crisis Intervention
- HMIS Systems
- Audits & Outcomes Reporting
- State housing programs
- County housing programs
- CPR
- First Aid
Timeline
Case Manager Generalist
Volunteers of America (Pathway Home)
04.2024 - Current
Personal Service Coordinator
Mental Health of America
01.2009 - Current
Substance Abuse Counselor
Tarzana Treatment Center
01.2007 - 01.2009
Drug and Alcohol Advocate/Domestic Violence Specialist
Antelope Valley Domestic Violence Shelter
01.2004 - 01.2007
Addiction Studies Certificate -
Cal State Bakersfield
Addiction Studies Program -
LA Mission College
GED - courses completed /TEST
Antelope Valley College
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