Tamara Hill
Lancaster,CA
Summary
Knowledgeable Case Manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Case Manager
Volunteers of America of Greater Los Angeles
04.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Personal Service Coordinator
Mental Health of America
01.2009 - Current
- Full Service Partnership (FSP) program Case Manager.
- Developed a Recovery Plan and/or Personal Service Plan with each member that identified his/her personal needs and goals
- Mediated and advocated on behalf of members on case load to help him/her obtain and keep housing, health care benefits, entitlements etc
- Visited members in their place of residence, hospital or jail on an as-needed basis, in order to help them live successfully and to prevent them from becoming homeless.
- Maintained all records and documentation needed for program compliance and accountability in accordance with MHA, government program standards and funding source requirements
Substance Abuse Counselor
Tarzana Treatment Center
01.2007 - 01.2009
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Developed individual treatment goals based on history and diagnosis.
Drug and Alcohol Advocate/Domestic Violence Specialist
Antelope Valley Domestic Violence Shelter
01.2004 - 01.2007
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
Education
Addiction Studies Certificate -
Cal State Bakersfield
01.2005
Addiction Studies Program -
LA Mission College
01.2004
GED - courses completed /TEST
Antelope Valley College
01.2003
Skills
- Microsoft Office
- HIPAA Compliance
- Substance abuse/Alcohol counseling
- Non-Violent Crisis Intervention
- HMIS/Welligent Systems
- Audits & Outcomes Reporting
- State housing programs
- County housing programs
- CPR
- First Aid
- Documentation proficiency
- Staff education and training
Timeline
Case Manager
Volunteers of America of Greater Los Angeles
04.2024 - Current
Personal Service Coordinator
Mental Health of America
01.2009 - Current
Substance Abuse Counselor
Tarzana Treatment Center
01.2007 - 01.2009
Drug and Alcohol Advocate/Domestic Violence Specialist
Antelope Valley Domestic Violence Shelter
01.2004 - 01.2007
Addiction Studies Program -
LA Mission College
GED - courses completed /TEST
Antelope Valley College
Addiction Studies Certificate -
Cal State Bakersfield
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