Tamara Hill
5544 Fog Hollow Lane,TN
Summary
Dynamic Eligibility Specialist with the Mississippi Department of Human Services, recognized for enhancing client satisfaction through effective communication and problem-solving. Proven ability to reduce errors in eligibility determinations while maintaining compliance with regulations. Skilled in data entry and relationship building, fostering trust and understanding with diverse clients.
Overview
26
26
years of professional experience
Work History
Eligibility Specialist
Mississippi Department of Human Services
03.2019 - Current
- Reviewed eligibility applications for accuracy and compliance with state regulations.
- Assisted clients in understanding program requirements and application processes.
- Conducted interviews to gather necessary information for eligibility determinations.
- Collaborated with team members to streamline application processing procedures.
- Led initiatives to enhance communication between departments regarding client needs.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Communicated with people from various cultures and backgrounds on application process.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Increased efficiency in the review process by proactively identifying potential issues and developing actionable solutions.
- Facilitated smoother operations by maintaining up-to-date knowledge of changes in regulations and policies affecting eligibility.
Clerk
Desoto County Schools District
01.2016 - 02.2019
- Processed student enrollment forms and maintained accurate records in school database systems.
- Coordinated communication between teachers, parents, and administration to streamline information flow.
- Assisted in managing office supplies and inventory to ensure efficient daily operations.
- Implemented filing system improvements that enhanced document retrieval speed and accuracy.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Coordinated and scheduled meetings and appointments.
- Edited documents to keep company materials free of grammar errors.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Law Enforcement Officer
Holly Springs Police Department
03.2000 - 03.2018
- Enforced laws and regulations to maintain public safety and order.
- Conducted thorough investigations into criminal activities, gathering evidence for prosecution.
- Collaborated with community organizations to promote crime prevention initiatives.
- Mentored junior officers, providing guidance on procedures and best practices.
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Answered emergency calls for help from citizens and business owners.
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Completed comprehensive training courses in firearms proficiency, self-defense tactics, first aid response, crisis management, among others for professional growth as a law enforcement officer.
- Promoted a positive image of law enforcement officers among youths by engaging them with educational programs on safety awareness at schools or community centers.
- Maintained order during large-scale events by collaborating with inter-agency partners and coordinating crowd control measures.
- Prevented escalation of conflicts by effectively mediating disputes between parties involved in incidents.
- Collaborated with leadership to align communication efforts with organizational goals and objectives.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
Education
Associate of Science - Business Communication
Rust College
Holly Springs, MS04-2003
High School Diploma -
Holly Springs High School
Holly Springs, MS05-1994
Skills
- Data entry
- Effective communication skills
- Verbal communication
- Public assistance
- Confidentiality
- Team building
- Attention to detail
- Analytical thinking
- Documentation skills
- Task prioritization
- Interpersonal communication
- Written communication
- Needs assessment
- Documentation and reporting
- Resource information
- Social services
- Government relations
- Record keeping
- Cultural history
- Advocacy and counseling
- Problem-solving
- Excellent communication
- Critical thinking
- Teamwork
- Teamwork and collaboration
- Time management
- Customer service
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Multitasking Abilities
- Reliability
- Organizational skills
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Self motivation
- Interpersonal skills
- Conflict resolution
- Risk assessment
- Professionalism
- Public speaking
- Resourcefulness
- De-escalation techniques
- Time management abilities
- Adaptability
- Continuous improvement
- Training skills
- Networking skills
- Problem-solving aptitude
- Professional demeanor
- Detail orientation
Timeline
Eligibility Specialist
Mississippi Department of Human Services
03.2019 - Current
Clerk
Desoto County Schools District
01.2016 - 02.2019
Law Enforcement Officer
Holly Springs Police Department
03.2000 - 03.2018
Associate of Science - Business Communication
Rust College
High School Diploma -
Holly Springs High School
Similar Profiles
JEREKEN SUMMERSJEREKEN SUMMERS
Operations Team Lead at State of Mississippi (Mississippi Department Of Human Services)Operations Team Lead at State of Mississippi (Mississippi Department Of Human Services)
JeMelda JohnsonJeMelda Johnson
Benefit Eligibility Specialist at Mississippi Department of Human ServicesBenefit Eligibility Specialist at Mississippi Department of Human Services
Julie HillJulie Hill
Training Specialist II at Mississippi Department of Human ServicesTraining Specialist II at Mississippi Department of Human Services
MATT WADEMATT WADE
Director of Logistics at Steam LogisticsDirector of Logistics at Steam Logistics
Daquan WashingtonDaquan Washington
Ironworker at National ErectorIronworker at National Erector