Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
EXPERIENCE HIGHLIGHTS
Timeline
Generic

TAMARA HOLMAN

Millbrook,AL

Summary

Results-driven professional with over 5 years of experience in operations and team leadership. Expertise in training development, workflow optimization, and cross-functional coordination within regulated environments. Bilingual in English and German, demonstrating a strong commitment to accuracy and process integrity. Actively pursuing remote leadership and program coordination opportunities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Operations Manager

RAF Croughton
, United Kingdom
01.2024 - 09.2024
  • Oversaw the successful launch and operation of a retail store serving U.S. military families. Managed staffing, inventory, and finances while driving team performance and operational readiness.
  • Coordinated staffing, forecasting, and vendor engagement to achieve full readiness in 3 months.
  • Trained and supervised 2 employees; introduced workflows that improved daily operations.
  • Managed financial operations including cash handling and reconciliations; ensured audit accuracy.
  • Streamlined scheduling and inventory to reduce labor costs and maintain stock availability.

Supervising Team Lead – Operations Specialist

Citibank, N.A.
Tucson, AZ
07.2021 - 03.2022
  • Managed team performance and compliance initiatives within a high-volume legal processing environment. Led a core team of 20 agents and supported 130+ personnel across four departments, bridging communication between frontline staff and leadership to enhance accuracy, efficiency, and regulatory alignment.
  • Developed coaching plans and tracked KPIs to improve performance.
  • Led compliance training for 130+ agents, reducing documentation errors.
  • Oversaw affidavit production and ensured accuracy on 400+ legal documents monthly.
  • Provided mentorship and support to underperforming staff, fostering accountability.

Operations Specialist Officer

Citibank, N.A.
Tucson, AZ
10.2020 - 07.2021
  • Produced legal affidavits and served as a Notary Public in a litigation environment. Provided peer guidance and supported team development.
  • Produced 32–50 affidavits daily with full compliance, totaling over 6,000 during tenure.
  • Validated legal documents and ensured adherence to regulatory requirements.
  • Created 20+ training materials and meeting guides.
  • Supported peers as subject matter expert in legal documentation processes.

Base Manager

Eurpac
Tucson, AZ
06.2020 - 10.2020
  • Managed product intake, inventory flow, and merchandising. Collaborated with store leadership on forecasting and stock ordering.
  • Handled 1,500+ SKUs monthly, improving shelf availability.
  • Forecasted and ordered stock aligned with seasonal demand.
  • Designed 5+ product displays weekly, improving customer experience.
  • Aligned inventory with planograms; reduced out-of-stock items by 15%.

Education

High School Diploma -

Hildegardis GHS
Mettendorf, Germany

Skills

  • Team leadership
  • Compliance management
  • Operational support
  • Training and development
  • Performance coaching
  • Legal documentation
  • Administrative assistance
  • Customer service

Certification

  • MedCerts — Front Desk Assistant & Administrative Specialist | 2019–2020
  • Arizona Secretary of State — Public Notary | 2020–2021

Awards

Employee of the Month — Eurpac | 2020

Languages

German
Native/ Bilingual

EXPERIENCE HIGHLIGHTS

  • Launched retail operations; achieved full readiness in 3 months through staffing, forecasting, and vendor coordination.
  • Directed up to 20 agents; used coaching and KPI tracking to boost performance across legal operations.
  • Led compliance training for 130+ staff; strengthened documentation accuracy and reduced legal errors.

Timeline

Retail Operations Manager

RAF Croughton
01.2024 - 09.2024

Supervising Team Lead – Operations Specialist

Citibank, N.A.
07.2021 - 03.2022

Operations Specialist Officer

Citibank, N.A.
10.2020 - 07.2021

Base Manager

Eurpac
06.2020 - 10.2020

High School Diploma -

Hildegardis GHS

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