Tamara Horn
Middletown,PA
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. With a desire to empower co-workers through training and support and to improve internal processes to the most cost and time efficient levels.
Overview
28
28
years of professional experience
Work History
Senior Customer Account Specialist
Phoenix Contact USA
11.2011 - Current
- Responsible for managing multiple assigned accounts and providing individualized, caring and dependable service
- Work closely with Sales, Marketing, Quotations, Quality, Logistics and accounting to support customers
- Work directly with customers to advice pricing, process purchase orders, expedite and escalate parts to meet customer's delivery dates, adjust ship dates as requested by customers, research over or under shipments and work with warehouse to make corrections for customer
- Assist in creating and maintaining Stocking Agreements
- Assist coworkers whenever called upon.
- Proficient with BaaN
- Very familiar with Accounts Receivables and Logistics processes.
- Work with Continuous Improvement Team to find more efficient ways to do our daily tasks that will benefit department, company and customer
Literature Team Leader
Phoenix Contact USA
09.2002 - 11.2011
- Liaison between Phoenix Contact Germany, Communication's Management and Product Managers for editing and ordering new catalogs and literature
- Managed catalog and literature inventory for Phoenix Contact USA and Canada
- Pulled, packed and shipped literature orders to customers and field sales
- Worked with Accounting to ensure Phoenix Contact Canada was billed for catalogs and literature purchased and shipped to them
- Reconciled any overages and shortages
- Analyzed catalog and literature usage to determine when reordering was necessary
Customer Service Representative
Phoenix Contact USA
02.1998 - 09.2002
- Distribution Team - handled incoming calls from customers and distributors, placing orders, requesting pricing, current stock, lead times, requesting order status, reporting over shipments, under shipments, damaged shipments, pricing issues
- Assigned Account Representative - Manage multiple customer accounts offering same services as above plus, entering customer purchase orders, creating and maintaining stocking agreements, providing personalized service to each customer, assist Accounts Receivables when trying to collect from customers when there are issues. Work with Sales People to ensure customer satisfaction
Accounts Receivables/Collections Clerk
Phoenix Contact USA
12.1995 - 02.1998
- Retrieval of daily cash deposit electronically from bank
- Application of all customer payments
- Research of all short paid invoices and deductions taken to determine reason and validity of claim, which includes researching customer quotes, pricing and stock.
- Customer service
- Problem solving
- Customer account set up back up
Education
High School Diploma -
Dauphin County Technical School
Harrisburg, PA06.1989
Working Towards Degree - Business
Harrisburg Area Community College
Harrisburg, PASkills
- Customer Account Management
- Troubleshooting and Resolution
- Online Systems
- Microsoft Word, Excel, Teams, and To Do's
- Proficient in BaaN
- Outlook
Timeline
Senior Customer Account Specialist
Phoenix Contact USA
11.2011 - Current
Literature Team Leader
Phoenix Contact USA
09.2002 - 11.2011
Customer Service Representative
Phoenix Contact USA
02.1998 - 09.2002
Accounts Receivables/Collections Clerk
Phoenix Contact USA
12.1995 - 02.1998
High School Diploma -
Dauphin County Technical School
Working Towards Degree - Business
Harrisburg Area Community College
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