Tamara Horn
Tyler
Summary
Healthcare professional with high standard of excellence and results-driven approach. Proven experience in managing patient referral processes and enhancing patient intake systems. Known for strong collaboration skills and adaptability to evolving needs. Expertise in patient communication and administrative coordination.
Overview
17
17
years of professional experience
Work History
New Patient Referral Coordinator
The Centers For Kidney Care
09.2024 - Current
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Coordinated with medical providers to obtain necessary documentation for accurate patient assessment and care planning.
- Managed and coordinated all aspects of the referral process for a busy medical practice
- Reviewed patient records to determine appropriate referrals based on medical necessity and insurance requirements
- Communicated with patients, healthcare providers, and insurance companies to obtain necessary information for referrals
- Followed up on pending referrals to ensure completion within designated timeframes
- Maintained accurate and organized referral documentation in electronic health record system
- Optimized resource utilization by effectively aligning practitioner availability with patient scheduling preferences.
Front Office Support Check out
The Centers for Kidney Care
02.2023 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Checking out patients
- Insurance verification
- Collecting current coinsurance/copay or outstanding balances
- Answer and appropriately route incoming phone calls, including paging physicians as needed
- Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
- Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
- Managed and maintained patient scheduling system, ensuring accurate and up-to-date appointment information
- Ensured accurate data entry of patient information, policy details, and claim numbers into the system
Inbound Sales Representative
Altice USA
08.2022 - 02.2023
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Patient Care Technician
Ut Health East Texas Rehabilitation Hospital
03.2012 - 12.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Rehab Nursing Technician
Healthsouth Rehabilitation
03.2008 - 03.2012
- Evaluated patients' rehabilitative needs, developed treatment plans and goals and delivered appropriate therapy.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Contributed to a positive rehabilitation environment through effective communication with patients, families, and healthcare team members.
- Utilized strong observational skills to identify potential safety hazards and intervene promptly to prevent injury or harm to patients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Education
HIGH SCHOOL DIPLOMA -
JOHN TYLER HIGH SCHOOL
06.2007
Skills
- EPIC
- Customer service
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- HIPAA compliance
- Medical terminology
- Active listening
- Critical thinking
- Data entry
- Organizational growth
- Continuous learning mindset
Assessments
- Sales skills, Proficient, 05/01/22
- Work style: Reliability, Proficient, 12/01/21
- Attention to detail, Proficient, 05/01/22
- Customer focus & orientation, Proficient, 12/01/21
- Work style: Professionalism, Proficient, 10/01/22
- Delivery driver, Proficient, 07/01/22
- Medical receptionist skills, Proficient, 04/01/22
- Business math, Proficient, 02/01/22
- Customer service, Proficient, 02/01/22
Timeline
New Patient Referral Coordinator
The Centers For Kidney Care
09.2024 - Current
Front Office Support Check out
The Centers for Kidney Care
02.2023 - Current
Inbound Sales Representative
Altice USA
08.2022 - 02.2023
Patient Care Technician
Ut Health East Texas Rehabilitation Hospital
03.2012 - 12.2020
Rehab Nursing Technician
Healthsouth Rehabilitation
03.2008 - 03.2012
HIGH SCHOOL DIPLOMA -
JOHN TYLER HIGH SCHOOL
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