Tamara Houillion
Salem
Summary
Dynamic customer service professional with extensive experience at Agero, leading teams to enhance performance and satisfaction. Proven track record in issue resolution and compliance adherence, driving improvements through effective training and KPI development. Skilled in building rapport and fostering teamwork, ensuring optimal customer experiences and operational efficiency.
Overview
14
14
years of professional experience
Work History
Phone Banker
Wells Fargo
03.2023 - 12.2025
- Facilitated customer support by addressing account inquiries and processing transactions.
- Delivered precise information on banking products and services to enhance customer understanding.
- Addressed customer concerns promptly to enhance overall satisfaction.
- Monitored and ensured adherence to banking regulations and compliance guidelines.
Order Picker
Amazon
07.2021 - 03.2022
- Operated order picking equipment efficiently to fulfill customer orders.
- Selected and packed products accurately for timely shipment.
- Maintained inventory accuracy through regular cycle counts and adjustments.
- Collaborated with team members to optimize workflow and reduce errors.
- Ensured compliance with safety regulations during all operational tasks.
Customer Service Manager
Agero
03.2012 - 02.2020
- Directed customer service team to optimize response times and refine issue resolution strategies.
- Designed and implemented training programs to enhance staff product knowledge and improve customer satisfaction.
- Spearheaded implementation of new CRM system to enhance customer interaction efficiency.
- Evaluated customer feedback data to uncover trends and enhance service quality.
- Developed and implemented key performance indicators (KPIs) to enhance team performance and drive alignment with organizational objectives.
- Guided junior staff to cultivate a collaborative environment and enhance professional development within the department.
- Managed customer issues by overseeing resolution processes from initiation to completion.
- Led a team of customer service representatives, cultivating a positive work environment centered on teamwork and collaboration.
Education
Associate of Science - Radiologic Technology
Pima Medical Institute
Tucson, AZSkills
- Customer support
- Product knowledge
- Issue resolution
- Performance metrics
- Team leadership
- Compliance adherence
- Communication skills
- Goal oriented
- Conflict de-escalation
- Building rapport
- Multitasking capacity
- Teamwork and collaboration
Timeline
Phone Banker
Wells Fargo
03.2023 - 12.2025
Order Picker
Amazon
07.2021 - 03.2022
Customer Service Manager
Agero
03.2012 - 02.2020
Associate of Science - Radiologic Technology
Pima Medical Institute