Summary
Overview
Work History
Education
Skills
Honors And Awards
Timeline
Generic

Tamara House

St. Louis,MO

Summary

To demonstrate skills obtained from previous experiences while enhancing adaptation to new protocol Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Assistant Branch Manager

Enterprise Bank & Trust
St Louis, MO
09.2019 - Current
  • Resolved customer issues effectively in order to maintain strong customer relationships.
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
  • Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
  • Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Monitored daily operations of the branch including sales, customer service, inventory control.
  • Supervised branch team members and provided management with suggestions regarding performance assessments.
  • Provided training to new employees on company policies and procedures.
  • Managed daily cash flow activities including counting cash drawers at opening and closing times.
  • Provided bank leadership in absence of branch manager.

EGC Marketing
St. Louis
11.2013 - 12.2018
  • Supervised a team of five employees in territory management and sales
  • Set personal and team goals in regards to sales
  • Answered phone calls to address and resolve customer issues
  • Day to day office management such as checking email, updating data, housekeeping, and meeting with agents following each shift.

Wal-Mart/Sam’s Club
Columbia
- 04.2013
  • Assisting customers with locating merchandise throughout the facility
  • Handled different types of monetary transactions
  • Installed tires, batteries, etc.

Convergys
St. Louis
04.2013
  • Took inbound calls for customers to troubleshoot for Comcast/Xfinity.

Education

Vashon High School
01.2006

Skills

  • Exceptional customer service
  • Communication skills
  • Time management
  • Attention to detail
  • Banking
  • Relationship Building and Management
  • Employee Scheduling
  • Google Drive
  • Operations Management
  • Financial Services
  • Strong Leadership
  • Client Relationship Management
  • Team Development
  • Strong Interpersonal Skills
  • Staff Management

Honors And Awards

  • Spent half a day, three times a week attending Saint Louis University during my senior year of high school
  • AP English & Mathematics classes

Timeline

Assistant Branch Manager

Enterprise Bank & Trust
09.2019 - Current

EGC Marketing
11.2013 - 12.2018

Convergys
04.2013

Wal-Mart/Sam’s Club
- 04.2013

Vashon High School

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Tamara House