Erica Tamara Iliyev
Brooklyn,NY
Summary
Dedicated educator with hands-on classroom experience as a substitute teacher, supporting student engagement and fostering inclusive learning environments. Skilled in classroom management, instructional support, and adapting to diverse student needs. Committed to promoting academic growth, collaboration, and a positive classroom culture.
Overview
8
8
years of professional experience
Work History
Substitute Teacher STEM
Mark Twain Middle School
Brooklyn, NY
09.2025 - Current
- Delivered engaging lesson plans to maintain student interest and participation.
- Adapted instructional materials to meet diverse learning needs of students.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with teachers to align substitute plans with ongoing curriculum objectives.
Onboarding Account Manager
The On Demand Company
Remote
05.2023 - Current
- Managed client accounts, ensuring satisfaction and retention through effective communication and problem resolution.
- Developed customized solutions aligned with client needs, enhancing service delivery and relationship management.
- Coordinated cross-functional teams to implement process improvements, increasing operational efficiency in account handling.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Implemented CRM tools to streamline account tracking and reporting, improving accuracy of data management.
Certified Judge and Sports Safety
USA Gymnastics Sports Federation
Indianapolis Indiana
09.2019 - Current
- Assessed gymnasts' performances, providing constructive feedback for improvement.
- Collaborated with judges and coaches to maintain event integrity and fairness.
- Monitored safety protocols, identifying potential hazards during competitions.
- Participated in ongoing professional development, staying current on rule changes and best practices within the profession.
- Maintained a high standard of professionalism, consistently demonstrating impartiality and integrity in decision making.
Non-profit Donor Outreach Representative
University at Buffalo, Student Call Center
Buffalo, New York
09.2018 - 03.2020
- Collaborated with team members to refine calling scripts for improved communication effectiveness.
- Conducted outreach calls to engage prospective students and gather feedback on their experiences.
- Developed reports summarizing outreach activities and outcomes to inform decision-making processes.
Education
Bachelor of Arts - Psychology
University At Buffalo, State University of New York
Buffalo, New York05.2021
Certificate - Teaching
American College of Education
Indianapolis, IN02.2026
No Degree - Science
Richmond Community College
Hamlet, NC12.2024
Skills
- Classroom management
- Relationship building and management
- Student engagement
- Parent-teacher communication
- Compliance
- Account management
- Teamwork and collaboration
- Time management
- Attention to detail
- Adaptable
Languages
Russian
Timeline
Substitute Teacher STEM
Mark Twain Middle School
09.2025 - Current
Onboarding Account Manager
The On Demand Company
05.2023 - Current
Certified Judge and Sports Safety
USA Gymnastics Sports Federation
09.2019 - Current
Non-profit Donor Outreach Representative
University at Buffalo, Student Call Center
09.2018 - 03.2020
Bachelor of Arts - Psychology
University At Buffalo, State University of New York
Certificate - Teaching
American College of Education
No Degree - Science
Richmond Community College
LEADERSHIP
- Participate in Breast Cancer Awareness walks to support fundraising and community awareness
- Support charitable organizations dedicated to improving outcomes for children and communities
- Promote positive behavior and personal growth by leading through example in both academic and athletic settings