Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Jackson

Atlanta,GA

Summary

Committed Warehouse Team Member, proficient in PIT equipment operation, task prioritization, and fast-paced task execution to meet team objectives. Solid grasp of OSHA standards and safety protocols and demonstrates strong work ethic through punctuality and consistently exceeding deadline-driven goals

Overview

10
10
years of professional experience

Work History

Adherence Manager

AdaptHealth
03.2021 - Current
  • Managed and motivated ateam to consistently achieve patient adherence rates at or above 80% by setting a high standard of service.
  • Successfully employ various software platforms and screens to gather and record essential claim data
  • Assess patient data to evaluate the severity of Sleep Apnea.
  • Continuously update and uphold a proficient understanding of the company's current HME products and services, alongside a comprehensive knowledge of relevant insurance guidelines, including eligibility criteria for coverage and reimbursement
  • Adhering to state and government regulatory compliance standards.
  • Engages in collaborative efforts with physician offices, AdaptHealth sales, and support teams to ensure the prompt receipt of required documentation while also providing necessary education where needed
  • Conduct research on electronic file records, review imaged documents, and access relevant external resources as needed
  • Proficiently analyze and interpret medical records and data on a daily basis to effectively manage and lead a team of 15 compliance staff members.
  • Delegated responsibilities, provided training, coaching, and guidance to team members, ensuring their performance consistently met and adhered to company standards

Warehouse Inventory Control Manager

Amazon.com Fulfillment Center
04.2016 - 03.2021
  • Oversaw driver scheduling to ensure daily delivery goals were achieved
  • Maintained vigilance over production and quality control systems, identifying deficiencies early
  • Conducted in-depth inquiries to rectify shipping errors and packaging issues.
  • Maintained optimal inventory levels to meet demand, optimizing inventory costs and preventing stockouts..
  • Safely navigated a forklift, following load weight guidelines and maintaining a clear view of the work environment
  • Consistently achieved personal productivity and accuracy benchmarks in alignment with Labor Management (LM) performance metrics
  • Employ Warehouse Management System (WMS) scanning devices and tools to effectively manage inventory levels and ensure accurate placement of goods within the warehouse

Customer Service Representative

Chime Solutions
09.2013 - 04.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Certification - Medical Administrative Assistant

Everest Institute - Jonesboro
Jonesboro, GA

Skills

    • Inventory Management
    • Analytical and Critical Thinking
    • Clamp/PIT Operations
    • Forklift Operator
    • Safety Awareness
    • Adaptability
      • Process Improvements
      • Team Management
      • Quality Assurance
      • Continuous Improvements
      • Communication Skills
      • Attention to Detail

Timeline

Adherence Manager

AdaptHealth
03.2021 - Current

Warehouse Inventory Control Manager

Amazon.com Fulfillment Center
04.2016 - 03.2021

Customer Service Representative

Chime Solutions
09.2013 - 04.2016

Certification - Medical Administrative Assistant

Everest Institute - Jonesboro

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Tamara Jackson