TAMARA JACKSON
Los Angeles,CA
Summary
I am a self-starter and highly motivated in thinking out-of-the-box that can contribute exceptional customer service. My work schedule is flexible according to operational needs. I understand the commitment to providing outstanding customer service while maintaining company policy, procedures and standards. I'm dedicated and committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Airport Crewmember
Jetblue Airways
11.2016 - Current
- Ticket Counter/ International Check-in/ Gate, Baggage Service Office, Ground Security Officer and CRO (ADA Compliance).
- Improved customer satisfaction by providing friendly and efficient service.
Operations Agent
Federal Express
09.2013 - 07.2023
- Surface movement- Commander 15 and 30
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Payroll and data entry for time cards
- Kronos- timekeeping
Ramp Agent
SkyWest Airlines
02.2015 - 08.2016
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
Operations Agent
Envoy Airlines
02.2016 - 07.2016
- Dispatcher for arrivals and departures of aircraft.
- Fuel and Bin Loads for aircrafts
- Print Flight Dispatch for Pilots
- Enhanced on-time performance by efficiently managing aircraft turnaround processes.
Airport Sales Agent
Continental Airlines
10.2011 - 10.2012
- Gates /Ticketing/ Issue Tickets/ Refunds.
- Coordinated with ramp agents to verify that all baggage were placed on the correct outgoing flight
- Increased customer satisfaction by providing friendly and efficient service at airport sales counters.
Travel Counselor
Pinnacle Travel Services LLC
01.2011 - 04.2011
- High Volume of Air, Hotel, Car Reservations- Platinum American Express Customers, Concierge.
- Follow-up with travel inquires and GDS bookings
- Enhanced client satisfaction by providing personalized travel recommendations and solutions.
Client Service Representative I
Regus Management LLC
11.2007 - 02.2009
- Receptionist, billing, scheduled boardroom meetings.
- Drafted monthly client appreciation memorandums.
- Operated high volume of calls via a PBX phone system
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Education
Diploma -
Susan Miller Dorsey High School
Los Angeles, CAAssociate of Arts - Administration of Justice
West Los Angeles Community College
Culver City, CA06.2006
Skills
- Customer service specialist
- Active listening skills
- Flexible
- Decisive
- Calm under pressure
- Courteous demeanor
- Time management
- Energetic and enthusiastic
Timeline
Airport Crewmember
Jetblue Airways
11.2016 - Current
Operations Agent
Envoy Airlines
02.2016 - 07.2016
Ramp Agent
SkyWest Airlines
02.2015 - 08.2016
Operations Agent
Federal Express
09.2013 - 07.2023
Airport Sales Agent
Continental Airlines
10.2011 - 10.2012
Travel Counselor
Pinnacle Travel Services LLC
01.2011 - 04.2011
Client Service Representative I
Regus Management LLC
11.2007 - 02.2009
Diploma -
Susan Miller Dorsey High School
Associate of Arts - Administration of Justice
West Los Angeles Community College
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