Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Jennings

Summary

Detailed General Manager known for having great organizational skills. Gifted at working with all types of customers, building customer relationships and resolving any issues. Looking for a new role where experience with growing business skills, developing team members and dedication will be highly valued.

Overview

16
16
years of professional experience

Work History

Restaurant General Manager

Taco Bell
Wilmington, NC
11.2006 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Guided management and supervisory staff to promote smooth operations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed inventory by performing physical counts, identifying variances and reconciling records.
  • Selected and onboarded new employees by conducting orientation and job-specific training.
  • Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Created schedules and monitored payroll to remain within budget.
  • Taught managers to follow implemented safeguards and established direct lines of communication for accountability and compliance.
  • Tracked monthly sales to generate reports for business development planning.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.

Customer Service Manager

Walmart
Chapel Hill
05.2013 - 05.2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Education

CNA - CNA

Waddel Rehab
Virginia
05.2008

Medical Assistant -

Kee Business College
Newport News, VA
09.2003

Skills

  • Supervision & Leadership
  • Planning & Organizing
  • Conflict Resolution
  • Team Building & Management
  • Training & Development
  • Good Work Ethic
  • Customer Service & People Skills
  • Multitasking
  • Computer skills

Timeline

Customer Service Manager

Walmart
05.2013 - 05.2016

Restaurant General Manager

Taco Bell
11.2006 - Current

CNA - CNA

Waddel Rehab

Medical Assistant -

Kee Business College

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Tamara Jennings