Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tamara Johnson

Loganville,GA

Summary

Experienced Back Office Executive with strong organizational and management skills. Complete projects on time and lead staff to sustain an efficient workplace. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Back Office Manager

Nuber-T Men's Wellness
01.2023 - Current
  • Received purchase orders and processed invoices for payment.
  • Supervised processing of orders, order tracking and delivery of goods
  • Maintained inventory for back-office supplies, computers and work-stations.
  • Ordered office supplies and maintained supplier contacts in database.
  • Organized office operations, leading daily activities and controlling correspondence.
  • Managed invoices from vendors to assist accounting department in reducing annual expenses.
  • Supervised clerical staff to guide overall strategic direction.
  • Designed and implemented office policies and enforced standards.
  • Worked with IT department to address technology issues and shortfalls.
  • Liaised with vendors to plan and schedule services.
  • Produced reports, contracts and correspondence using various software.
  • Completed special projects through planning, guidance and tracking metrics.
  • Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
  • Performed database management and analysis of business functions and processes.
  • Organized company functions and events to improve employee morale.
  • Developed and updated calendars to schedule team and customer meetings.
  • Achieved financial objectives through annual budget preparation, expenditure controls and variances analysis.
  • Advised on technical improvements to enhance internal systems and processes.
  • Improved employee and client retention rates through active communication and problem-solving efforts.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Negotiated and executed contracts on behalf of department.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Completed bi-weekly payroll for 15 employees.

Case Manager

Department Of Family And Children Services
09.2021 - 01.2023
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Liaised with social worker to expedite financial assistance not covered by insurance.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Assessed community needs and identified resources for social and community service programs.
  • Monitored program performance and outcomes for successful delivery of services.

Assistant Property Manager

B & B Property Management Solutions
01.2018 - 08.2021
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

Apartment Leasing Agent

Internacional Properties
02.2014 - 01.2018
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Responded to requests and scheduled appointments for property showings.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Completed annual rent calculations using housing database software.

Education

Bachelor of Arts - History And Philosophy of Science And Technology

Kennesaw State University
Kennesaw, GA
12.2012

Skills

  • Reception Management
  • Record Preparation
  • Internet Research
  • Resource Planning
  • Workflow Planning
  • Vendor Relationship Management
  • Administrative Management
  • Staff Scheduling
  • Customer Satisfaction Evaluation
  • Business Administration
  • Vendor Relationships
  • Quickbooks
  • Client Advocacy
  • Case Management
  • Care Coordination
  • Vendor Management
  • Tenant Relations

Accomplishments

  • Documented and resolved inventory issues which led to 19% month over month savings.
  • Reconciled and resolved billing issues which led to 120% increased in collections.
  • Consistently exceeded monthly leasing quotas year over at more than 167%
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Saved the company $35K year to date by aggressively negotiating with suppliers.

Timeline

Back Office Manager

Nuber-T Men's Wellness
01.2023 - Current

Case Manager

Department Of Family And Children Services
09.2021 - 01.2023

Assistant Property Manager

B & B Property Management Solutions
01.2018 - 08.2021

Apartment Leasing Agent

Internacional Properties
02.2014 - 01.2018

Bachelor of Arts - History And Philosophy of Science And Technology

Kennesaw State University

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Tamara Johnson