TAMARA JOHNSON
Albany,NY
Summary
A Well-qualified customer service representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Eager for a new opportunity to work towards a long-term goal of becoming a Crime Scene Investigator.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant
All 4 One Automotive
08.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Call Center Representative
Wollberg Michelson
11.2021 - 02.2022
- Answer courteously inbound calls
- Respond to customer inquiries
- Generate customer interest in the services or products offered by the company
- Provide personalized customer service by responding to the needs of the customers
- Ensure feedback from the customer to further improve the customer services
- Manage and update customer databases with the status of each customer
- Coordinate with the dispatch team to send products or provide services on time to customers
- Provide customers with information on products or services
- Evaluate problems of the customers and provide logical lasting solutions
- Manage filing, mailing, correspondence and other management tasks
Receptionist
Citrin at Hennessy Lexus
05.2021 - 07.2021
- Greet customers as they arrive at the dealership, and inquire into how they want to be assisted
- Provide information regarding available automobiles, varied price ranges, and features
- Create and maintain logs of people coming in and going out of the facility, for security purposes
- Arrange for car dealers, or representatives to escort customers on tours of the showroom
- Ascertain that the reception area is kept clean and tidy at all times while keeping up the appearance of professionalism
- Man the telephone exchange, ensuring proper protocol is followed while making and receiving calls
- Oversee the inventory of office supplies and equipment, communicating low stock situations to the manager
Temperature Screener
Dycos Staffing
03.2021 - 04.2021
- Responsible for presenting the first point of contact for client members and associate members upon arrival
- Process under minimal direct supervision
- Uphold the Company Policies and Procedures, CDC guidelines, and applicable state, federal, and local laws
- Represent exquisite customer service (Greeting, navigating, and instructing)
Inventory Clerk
WIS International
11.2020 - 01.2021
- Removed damaged items from stock and adjusted tallies
- Keep track of bins and pallets
- Memorize reason codes for internal stocking systems
- Worked with the warehouse manager on any discrepancies
- Physically counted existing items in the warehouse
Acquirer; Coordinator
CAPITAL ONE N.A.
10.2018 - 10.2020
- Research and investigate banking issues to provide a resolution for our customers
- Follow process and procedure to comply with regulatory requirements and customer experience
- Input detailed notes on customer's accounts
- Works to exceed call quality standards established within the department
- Execute service requirements based on customer's request
- Provide feedback which contributes to improving processes and customer experience
- Make sound decisions based on compliance requirements and internal processes
Sales Associate
PUBLIX
10.2017 - 10.2018
- Resolved customer complaints regarding sales and service
- Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs
- Determined price schedules and discount rates
- Reviewed operational records and reports to project sales and determine profitability
- Monitored customer preferences to determine focus of sales efforts
- Prepared budgets and approved budget expenditures
- Partnered with department leaders to plan advertising services; and, customer requirements on equipment and specifications
- Represented companies at trade association meetings to promote products
- Directed, coordinated, and reviewed accounting, record keeping; and, receiving and shipping operations
Education
Bachelor Of Science - Forensic Science
Arizona State University
Tempe, AZForensic Science
VIRGINIA COMMONWEALTH UNIVERSITY
01.2017
Chemistry
RADFORD UNIVERSITY
01.2016
Skills
- Customer Engagement
- Expense Tracking
- Display Organization
- Coffee Preparation
- Point Of Sale Operation
- Inventory Stocking
- Stock Organization
- Inventory Ordering
- Inventory Management
- Experienced in Software Utilization
- Appointment Coordination
- Detail-Oriented Approach
- Quick decision making
- Documentation accuracy
- Public safety awareness
Certification
Pharmacy Technician Certificate, VA - BREMO PHARMACY
Volunteer Experience
- Teaching financial literacy at Falling Creek Elementary School with Junior Achievement Of Central Virginia, 06/01/19
- Cleaning animal habitats at the Metro Richmond Zoo, 06/01/19
References
- Tricia VanRossum PHD, 804-615-3686, tricia.vanrossum@yahoo.com
- Cicely Joseph, 301-755-3905, Clj3105@yahoo.com
Primaryskills
- Customer Service
- Expenses
- Organizing Display
- Barista
- Cash register
- Stocking
- Inventory/ Stocking
- Ordering/Purchasing
- Shipping/Receiving
- Computer Skills
- Scheduling
- Attention to detail
Timeline
Assistant
All 4 One Automotive
08.2024 - Current
Call Center Representative
Wollberg Michelson
11.2021 - 02.2022
Receptionist
Citrin at Hennessy Lexus
05.2021 - 07.2021
Temperature Screener
Dycos Staffing
03.2021 - 04.2021
Inventory Clerk
WIS International
11.2020 - 01.2021
Acquirer; Coordinator
CAPITAL ONE N.A.
10.2018 - 10.2020
Sales Associate
PUBLIX
10.2017 - 10.2018
Forensic Science
VIRGINIA COMMONWEALTH UNIVERSITY
Chemistry
RADFORD UNIVERSITY
Bachelor Of Science - Forensic Science
Arizona State University
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