Tamara Johnson
Hamilton,Ohio
Summary
I am a personable and organized problem-solver with a knack for coordinating housing logistics and resolving challenges efficiently. Possesses understanding of housing regulations and HUD regulations, combined with adeptness in communication and negotiation. Aims to improve community housing solutions and create positive living experiences for all residents.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Housing Coordinator
Butler Metropolitan Housing Authority
09.2021 - Current
- Maintained confidentiality of all resident records in accordance with privacy/HUD regulations
- Trained new employees on departmental protocols, customer service techniques, and conflict resolution strategies
- Reviewed applications for special accommodations requests based on medical or accessibility needs
- Collected program data to assist with completion and submission of HUD annual and interim reports
- Referred clients to additional support services such as mental health counseling, job placement agencies, or legal aid providers
- Handled a caseload of 250+ families
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Calculated tenant rent amounts to prepare leases/contracts and to complete interims and recertification's.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Developed strong relationships with landlords, resulting in a higher retention rate of quality housing providers.
- Kept case files updated, accurate and aligned with requirements.
- Ability to use Outlook, filevision and HAB systems.
Inspection Coordinator
Butler Metropolitan Housing Authority
03.2018 - Current
- Maintained database of housing resources, landlords and management companies.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
- Developed and delivered training programs for new hires within the Inspection Coordinator role, ensuring a consistent level of knowledge and expertise among team members. I have trained 3 employees.
- Calculated tenant rent amounts to prepare leases and contracts.
- Conducted regular property inspections to maintain compliance with federal and state regulations, preserving funding sources and landlord partnerships.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Processed all calculations for new move in and processed all RTA packet for new units.
- Scheduled annual, special, initial and follow up inspections and made sure to stick to deadlines for those specific inspection types
- Collaborated with facilities management team to ensure timely completion of repairs and improvements
- Conducted housing search and relocation services for program participants
- Assisted participants in HUD housing choice voucher system to locate and secure housing
Receptionist
BUTLER METROPOLITAN HOUSING AUTHORITY
09.2015 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Barista
STARBUCKS
12.2021 - 03.2022
- Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer
- Retained knowledge of menu items to assist customers with beverage selections
- Documented complex orders to accurately process payments in POS system
- Restocked bar line for fast service capabilities
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment
- Suggested food and pastry items to complement beverage orders
- Cleaned and sanitized work areas and utensils
- Prepared beverages with speed and accuracy to minimize customer wait times
- Addressed and resolved customer issues to promote satisfaction
- Navigated periods of high volume with calm demeanor to keep store operating to standard
- Collaborated with team members to provide efficient service during peak hours
- Operated cash register, processed customer payments, and provided accurate change
Server, Server trainer, Manager, Hostess
LAROSA'S PIZZERIA
04.2011 - 09.2015
- Delivered food and beverages promptly to customers
- Supervised and guided employees to reach company objectives
- Entered orders into computer system to coordinate with kitchen staff
- Trained new servers in company policies, guest service standards and best practices
- Followed safety, sanitization and food handling guidelines
- Reconciled cash tills from dining sales as part of closing duties
- Communicated professionally with customers, colleagues and supervisors
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods
- Oversaw execution of opening and closing procedures to desired standard
Education
CINCINNATI STATE TECHNICAL AND COMMUNITY COLLEGE - Graphic Design
CINCINNATI STATE TECHNICAL AND COMMUNITY COLLEGE
Cincinnati, OH05.2014
BOWLING GREEN STATE UNIVERSITY - Digital Arts
BOWLING GREEN STATE UNIVERSITY
Bowling Green, OH05.2013
NORTHWEST HIGH SCHOOL -
NORTHWEST HIGH SCHOOL
Cincinnati, OH05.2012
Skills
- Case Management
- Tenant rights
- Fair Housing and HUD regulations
- Property Inspections
- Teamwork and Collaboration
- Excellent Communication
- Multitasking Abilities
- Guest Engagement
- Time management
- Organizational skills
Certification
- Nan McKay Housing Choice Voucher Specialist Certification, 2021
- Nan McKay RAD PBV Specialist Certification, 2022
Timeline
Barista
STARBUCKS
12.2021 - 03.2022
Housing Coordinator
Butler Metropolitan Housing Authority
09.2021 - Current
Inspection Coordinator
Butler Metropolitan Housing Authority
03.2018 - Current
Receptionist
BUTLER METROPOLITAN HOUSING AUTHORITY
09.2015 - Current
Server, Server trainer, Manager, Hostess
LAROSA'S PIZZERIA
04.2011 - 09.2015
BOWLING GREEN STATE UNIVERSITY - Digital Arts
BOWLING GREEN STATE UNIVERSITY
NORTHWEST HIGH SCHOOL -
NORTHWEST HIGH SCHOOL
- Nan McKay Housing Choice Voucher Specialist Certification, 2021
- Nan McKay RAD PBV Specialist Certification, 2022
CINCINNATI STATE TECHNICAL AND COMMUNITY COLLEGE - Graphic Design
CINCINNATI STATE TECHNICAL AND COMMUNITY COLLEGE
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