Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tamara Johnson

Lubbock,TX

Summary

My career history may say "sales", but the true talent lies in my connections with people. Intelligent and intuitive; creative and methodical: I use the best tools that I have to develop meaningful ties to my team and community

Overview

19
19
years of professional experience

Work History

Shift Supervisor

Starbucks
Lubbock, TX
02.2025 - 07.2025
  • Supervised daily operations (open and closing) to ensure safety and compliance standards
  • Trained new partners on operational procedures and equipment usage and how to create hand-crafted beverages
  • Created new processes that supported faster and more efficient drive times.
  • Drove an energetic and engaged work environment that created happy customers, who enjoyed their experience with us.
  • Provided honest, compassionate, and helpful communication in difficult situations

Head Cashier, Safety Captain, Onboarding Trainer

SproutLoud
Lubbock, TX
01.2025 - 04.2025
  • Performed opening and closing duties such as counting money, balancin tills, and reconciling discrepancies.
  • Updated and maintained cashiering equipment, troubleshooting issues and liaising with technical support when necessary.
  • Trained and mentored new cashiers and imparted a more mindful approach to customer service: service for all.
  • Championed a new way of onboarding training that created team members who were more likely to stay with the company,
  • Walked the store regularly to highlight safety concerns, networked with all departments in order to pass surprise city inspections.
  • Personal goal of 29.22 items per minute and sold 229 Grab and Give bags, with proceeds going to the South Plains Food Bank.

Hardgoods Manager

Academy Sports + Outdoors
Lubbock, TX
02.2006 - 01.2025
  • In charge of running the most profitable department in the store: hired team members that were accomplished in their fields, ran opening and closing procedures for all departments.
  • Developed new communication processes in order to streamline product outages and giving the most accurate information to on hand availabilities.
  • In addition to Hardgoods Manager also filled roles as: Senior Team Lead, Team Lead, Team Member, Loss Prevention and Merchandiser; these roles were also filled in all departments: Apparel, Footwear, Logistics, Front End as well as all Hardgoods departments.
  • Engaged Community Outreach partner: Worked with non-profits, area schools, and social media outlets that forwarded community spirit and outreach.

Education

Some College (No Degree) - Coursework in Psychology (In progress)

Arizona State University
Tempe, AZ

Skills

  • Leadership and Training: Onboarding, Staff Development, Team Building
  • Operations: Cash Handling, Loss Prevention, Compliance
  • Customer Service: Relationship Management, Conflict Resolution
  • Technical: POS Systems, Inventory Management

Accomplishments

  • 2019: Harvest of Hope for The South Plains Food Bank: I was invited to give testimony at the ceremony: Harvest of Hope. I spoke to 400 supporters and we raised $249,000 of the original ask of $220,000.

Timeline

Shift Supervisor

Starbucks
02.2025 - 07.2025

Head Cashier, Safety Captain, Onboarding Trainer

SproutLoud
01.2025 - 04.2025

Hardgoods Manager

Academy Sports + Outdoors
02.2006 - 01.2025

Some College (No Degree) - Coursework in Psychology (In progress)

Arizona State University

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