Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
TAMARA JOHNSON

TAMARA JOHNSON

Jacksonville,FL

Summary

Knowledgeable Case Management Professional with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Case Manager

Taylor Day Grimm & Boyd
12.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Provided exceptional customer service by addressing clients'' concerns promptly and professionally throughout their cases'' durations.
  • Monitored changes in relevant laws and regulations to keep the firm informed of potential impacts on current cases or future litigation strategies.
  • Optimized financial performance by managing billing and invoicing processes, ensuring accurate and timely payments from clients.
  • Liaised with court personnel to schedule hearings, depositions, or mediations while avoiding conflicts or delays in proceedings.
  • Managed complex caseloads with multiple deadlines, ensuring timely completion of all tasks and filings.
  • Streamlined case management processes by implementing efficient organizational systems and procedures.
  • Increased efficiency within the firm by training new staff members on proper protocols and best practices related to legal case management duties.
  • Reduced client wait times for case updates through regular communication and prompt followups.

Legal Assistant

Taylor Day Grimm & Boyd
03.2023 - 12.2024
  • Performs administrative duties, including calendaring, scheduling and sending correspondence.
  • Manage attorneys' calendars, coordinating meetings, appointments and travel.
  • Electronic filing experience in both, state and federal courts.
  • Input and submit attorneys' billing hours in timely manner to ensure client bills are sent out monthly.
  • Perform accounting duties, including expense reports, invoices, purchase orders and personal reimbursements.
  • Establish and maintain client, counsel and court personnel relationships.
  • Address client case status inquiries, including steps in process remaining, processing times, and appointment issues.

Legal Assistant

Gunster
02.2019 - 03.2023
  • Performs administrative duties, including calendaring, scheduling and sending correspondence.
  • Manage attorneys' calendars, coordinating meetings, appointments and travel.
  • Electronic filing experience in both, state and federal courts.
  • Input and submit attorneys' billing hours in timely manner to ensure client bills are sent out monthly.
  • Perform accounting duties, including expense reports, invoices, purchase orders and personal reimbursements.
  • Establish and maintain client, counsel and court personnel relationships.
  • Address client case status inquiries, including steps in process remaining, processing times, and appointment issues.

Office Coordinator

Gunster
08.2018 - 02.2019
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Reported on daily office activities to help office manager stay on top of dynamic conditions and make proactive decisions.
  • Assisted with project planning by estimating labor, materials and schedule demands.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Arranged corporate and office conferences and events for company employees and guests.

Floater Legal Assistant

Gunster
11.2012 - 08.2018
  • Managed coverage for all legal assistants across a wide variety of specialties.
  • Traveled to assist litigation team with preparation of trials and new offices to train newly hired floater legal assistants.
  • Performed broad range of secretarial, document processing and administrative support to attorneys and clients providing superior client service.
  • Handled petty cash and confidential/sensitive documents in office vault.
  • Performed as interim receptionist, office services supervisor and office manager when needed.

Receptionist/File Clerk

Gunster
03.2008 - 11.2012
  • Met incoming guests with professional approach and provided friendly, knowledgeable assistance.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Managed a multiple-line system to handle more than 50 incoming calls per day.
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Oversaw all aspects of file room operations and streamlined workflow to promote quicker turnaround including file retention and offsite storage.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

Education

Associate of Arts (A.A.) -

Florida State College of Jacksonville
Jacksonville, Florida
05.2013

Skills

  • Excellent organizational, administrative and time-management skills
  • Exceptional ability to prioritize and multi-task in a fast-paced environment
  • Strong computer skills and verbal/written communication
  • Proficient in Microsoft Office365, Pacer, Adobe, Lexis Nexis, iManage and ProLaw
  • Professional, positive attitude
  • Problem-solving
  • Case management
  • Time management

Certification

Notary Public

Timeline

Case Manager

Taylor Day Grimm & Boyd
12.2024 - Current

Legal Assistant

Taylor Day Grimm & Boyd
03.2023 - 12.2024

Legal Assistant

Gunster
02.2019 - 03.2023

Office Coordinator

Gunster
08.2018 - 02.2019

Floater Legal Assistant

Gunster
11.2012 - 08.2018

Receptionist/File Clerk

Gunster
03.2008 - 11.2012

Associate of Arts (A.A.) -

Florida State College of Jacksonville

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