Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Jones

Kernersville,NC

Summary

successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Server Shift Leader

Full Moon Oyster Bar
07.2022 - Current
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.

Manchine Operator

Corning Cabling
02.2022 - 07.2022
  • Efficiently read and interpreted blueprints.
  • Inspected machine parts with measuring tools.
  • Kept accurate records of defective units or products.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Conducted inspection of in-process or finished product.
  • Fed raw materials and components into semi-automated machines according to production needs.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Assisted with equipment startups and machine installation tasks.
  • Worked outside in all weather conditions.
  • Set up machines to start production cycles and controlled machine settings.
  • Performed inspections and routine maintenance on equipment.
  • Provided on-the-job training to newly hired workers and team members.
  • Performed quality checks to identify finish discrepancies.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
  • Recognized upset conditions, determining cause, and took appropriate corrective action.

Assistant Manager

Highland Oaks Apartments
11.2014 - 11.2020
  • Communicated effectively with owners, residents, and on-site associates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Coordinated appointments to show marketed properties.
  • Managed daily and weekly marketing and leasing plans.
  • Kept properties in compliance with local, state and federal regulations.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.

Education

Office Administration Certificate - Secretarial Studies And Office Administration

Davidson County Community College
Mocksville, NC
09.2008

High School Diploma -

Davie County Early College High School
Mocksville, NC
05.2006

Skills

  • Marketing Initiatives
  • Guest Relations
  • Vendor Relationships
  • Food Safety
  • Operational Efficiency
  • Restaurant Operation
  • Guest Satisfaction
  • Customer Relationship Management
  • Billing and Payment Processing
  • Dining Room Management
  • Work Assignments
  • Customer Preferences
  • Process Evaluations
  • Performance Strategies
  • Storage Organization
  • Equipment Preparation
  • Natural Leadership

Timeline

Server Shift Leader

Full Moon Oyster Bar
07.2022 - Current

Manchine Operator

Corning Cabling
02.2022 - 07.2022

Assistant Manager

Highland Oaks Apartments
11.2014 - 11.2020

Office Administration Certificate - Secretarial Studies And Office Administration

Davidson County Community College

High School Diploma -

Davie County Early College High School

Similar Profiles

CREATE PROFILE
Tamara Jones