Tamara Jongeward
Spokane,WA
Summary
Solutions focused leader accomplished in designing and implementing technology-enabled healthcare solutions with a deep understanding of the physician practice landscape. Excellent communicator and liaison with lines of business to identify pain points and implement technology solutions for business problems.
Overview
25
25
years of professional experience
Work History
VP, Market Success
agilon health
10.2024 - 09.2025
- Established a bridge between technology and customers by implementing metrics, escalation processes and regular communications to create cohesive and supportive relationships.
- Built, led and mentored a team of directors and analysts in the United States and India to support 6 regional markets.
- Served as facilitator among internal stakeholders to drive shared understanding, accountability, and high-impact delivery of technology products and support.
Owner | Consultant
Luminate Consulting
08.2023 - 10.2024
- Reviewed, refined, and executed IT strategies to improve business continuity, increase process efficiency, align with the mission, and scale for growth.
- Developed and implemented key performance indicators to evaluate progress, facilitate decision-making, and achieve results.
- Scrutinized technology budget to ensure optimal resource distribution and maximum cost efficiency and control.
- Offered insights, coaching and recommendations on technical adoption strategies and facilitate change management initiatives to streamline IT operations and improve process efficiencies.
Sr. IT Business Consultant
Optum/WellMed Medical Management
01.2018 - 08.2023
- Partnered with an in-house psychologist to start up an Emotional Support Response Team to build emotional resiliency for WellMed’s Teammates, Clinicians and Community.
- Executive Sponsor and Coach for (DDO) Deliberately Developmental Organization Program leveraging DISC and Enneagram testing to promote employee transparency and compassion.
- Managed technical adoption strategies and change management efforts to facilitate seamless clinic transitions to new clinical software.
- Identified and implemented workflow optimization through Lean and Six Sigma methodologies reducing helpdesk response time by 10%.
- Implemented IT Training Programs for employee advancement and continuous education.
- Facilitated implementations of software including Service Now, PeopleSoft, eCW, Allscripts, and Salesforce.
- Established the “voice of the customer” process to increase IT customer satisfaction by 5%.
Sr. Product Manager
Optum
06.2014 - 12.2017
- Designed and deployed an Electronic Medical Records system overlay to integrate risk and quality management into the clinical workflow, enhance patient care and safety, and streamline administrative processes.
- Crafted product strategies tailored for clinical practices to empower physicians in achieving cost-effective and high-quality patient care across the United States for the Medicare markets.
- Ensured seamless release of product portfolios by maintaining alignment with collective goals and market demands.
- Leveraged a deep understanding of the clinical landscape to develop product roadmaps rooted in insights gathered from patient and provider feedback to ensure solutions resonate with end-users’ needs and preferences.
- Conducted thorough product viability testing within clinical environments to validate healthcare concepts and refine product offerings for maximum efficacy.
CIO & Chief of Staff
Optum/Southwest Medical Associates
05.2011 - 05.2014
- Spearheaded the expansion of Medicare risk and quality strategy implementation across the region by increasing profit by 10%.
- Led prioritization and thorough tracking of all critical senior leadership initiatives by fostering accountability and driving progress toward strategic goals increasing the completion rate by 15%.
- Functioned as executive sponsor for lean process improvement patient service initiatives across a network of 30+ clinic locations and cultivated a culture of continuous improvement and operational excellence throughout the organization.
Chief Information Officer
Optum/Southwest Medical Associates
01.2008 - 04.2011
- Drove operational efficiency and excellence by leading departments supporting the Mountain West Region, including call center, health information management, and IT.
- Managed $18M budget and led the strategic planning, and support of the application stack for clinical systems, telecommunications, and digital presence.
- Led HIPAA compliance and disaster recovery plans.
- Managed the EMR selection, implementation and workflow integration process.
- Responsible for all aspects of the organization’s information technology, networks, and systems including enterprise applications, networks, IT systems and security, business intelligence, and helpdesk support.
- Responsible for implementing IT development frameworks, service standards, policies and procedures.
- Achieved 20% overhead reduction through strategic off-shore outsourcing and contract negotiations.
Education
Master of Science, (M.S.) - Information Management
University of Phoenix
Phoenix, AZBachelor of Science, (B.S.) - Information Management
Brigham Young University
Provo, UTAdvanced Lean Certification - undefined
Virginia Mason Institute
Skills
- Team Leadership
- Project and Product Management
- IT service management
- Employee engagement
- Performance measurement
- Innovative & Strategic Thinking
- Relationship building
- Performance-focused
- Workflow optimization
- Mentorship development
- Budget oversight
- Customer and employee rapport
Affiliations
- Optum Innovation Advocate
- United Health Group Culture Ambassador
- Association of IT Professionals
SERVICE
- Inland Northwest Connected Cities
- Northwest Harvest
- Free Reign
Timeline
VP, Market Success
agilon health
10.2024 - 09.2025
Owner | Consultant
Luminate Consulting
08.2023 - 10.2024
Sr. IT Business Consultant
Optum/WellMed Medical Management
01.2018 - 08.2023
Sr. Product Manager
Optum
06.2014 - 12.2017
CIO & Chief of Staff
Optum/Southwest Medical Associates
05.2011 - 05.2014
Chief Information Officer
Optum/Southwest Medical Associates
01.2008 - 04.2011
Bachelor of Science, (B.S.) - Information Management
Brigham Young University
Advanced Lean Certification - undefined
Virginia Mason Institute
Master of Science, (M.S.) - Information Management
University of Phoenix
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