Tamara Joseph
Pembroke Pines,FL
Summary
Energetic and detail-oriented professional with a strong drive to succeed in any work environment. Possesses extensive customer service experience and a solid background in administration across various industries. Passionate learner who thrives on challenges and embraces opportunities for growth. Known for excellent interpersonal skills, fostering positive relationships with colleagues, while also capable of working independently and efficiently. Seeks a position that allows for skill development and the opportunity to contribute best to an employer's success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Autonation Mercedes-Benz of Fort Lauderdale
03.2021 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Processed claim paperwork and followed up on missing information to complete processing.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Certified Warranty Administrator/Office Manager
Lehman Mazda/ DBA Mazda of North Miami
02.2006 - 03.2021
- Managed daily office operations including booking, closing, and submitting customer warranty claims within a 30-day period.
- Processed scheduled payment transactions for claims efficiently.
- Resolved customer concerns, coordinated appointment scheduling, and streamlined communication processes.
- Prepared deposits for seamless bank transactions.
Cashier/Booker
Marlin Mazda
07.2004 - 01.2006
- Verified and processed customer charges efficiently.
- Communicated precise and comprehensive information to dealership patrons.
Assistant Claims Adjustor
Federated National Insurance Company
08.2003 - 03.2004
- Managed workflows for organizing and completing claim-related paperwork.
- Supported efforts to analyze client and provider-related liability and personal loss cases.
- Updated claim statuses regularly to ensure accurate records.
Education
Bachelor of Arts - Criminal Justice
Florida International University
Miami, FL12.2008
Associates - Pre-law
Broward Community College
Hollywood, FL07.2006
Skills
- Microsoft Office
- CDK software system
- Warranty claims processing
- Claims submissions
- Claims processing
- Records management
- Compliance monitoring
- Recordkeeping organization
- Information verification
- Payment and investigation escalations
Certification
Resident Insurance license agent, W413733
Languages
Haitian Crole
Native or Bilingual
Timeline
Warranty Administrator
Autonation Mercedes-Benz of Fort Lauderdale
03.2021 - Current
Certified Warranty Administrator/Office Manager
Lehman Mazda/ DBA Mazda of North Miami
02.2006 - 03.2021
Cashier/Booker
Marlin Mazda
07.2004 - 01.2006
Assistant Claims Adjustor
Federated National Insurance Company
08.2003 - 03.2004
Bachelor of Arts - Criminal Justice
Florida International University
Associates - Pre-law
Broward Community College
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