Microsoft Excel
Tamara Keene
Greeley,PA
Summary
Responsible Administrative Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
12
12
years of professional experience
Work History
Administrative Assistant/Safety Committee Member
Progressive Rehab.
110 East Harford St., Milford Pa 18337
01.2021 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Assisted in onboarding up to 6 new employees at a time each week, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Developed and updated spreadsheets and databases to track, analyze, and report on 100 plus incident and accident reports.
- Improved workplace safety by conducting regular inspections and identifying potential hazards with in 28 buildings.
- Contributed to a reduction in accidents by implementing new safety protocols and procedures.
- Participated in the investigation of accidents, determining root causes and recommending corrective actions.
- Promoted a proactive approach to hazard identification by encouraging employees to report unsafe conditions promptly.
Customer Service Representative
Blue Ridge Communications
Rt. 6 Hawley, Pa
09.2020 - 11.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Managing approximately 60 calls per day from customers.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
8 Record Technician
Monroe County Courthouse
610 Monroe St. Stroudsburg Pa 18360
03.2019 - 08.2020
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managing about 25 incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Assistant Store Manager
Dunkin Dounts
Stroudsburg, PA
10.2011 - 03.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Certificate Microsoft Excel & Project Management -
Coursera
Online11.2023
G.E.D. - Certified in Business Technology
Red Rock Job Corps Center
Lopez, PA11.2007
Skills
- Type 50 WPM
- Administrative Support
- Filing and Data Archiving
- Maintains Confidentiality
- Filing Systems
- Presentation Development
- Conditional Formatting
- Data Validation
Accomplishments
Received a High Valued Employee Recognition Certificate within my first year at Progressive Rehab.
Software
Microsoft Word
Google Share
Raintree
References
References available upon request.
Timeline
Administrative Assistant/Safety Committee Member
Progressive Rehab.
01.2021 - Current
Customer Service Representative
Blue Ridge Communications
09.2020 - 11.2021
8 Record Technician
Monroe County Courthouse
03.2019 - 08.2020
Assistant Store Manager
Dunkin Dounts
10.2011 - 03.2019
Certificate Microsoft Excel & Project Management -
Coursera
G.E.D. - Certified in Business Technology
Red Rock Job Corps Center