Tamara Keiper
Greentown,PA
Overview
1
1
Certification
24
24
years of professional experience
Work History
Property Inspector/Surveyor
Insurance Risk Services
02.2022 - 11.2024
- Conducted thorough property inspections of residential and commercial properties, new construction and damage claims.
- Inspections included high-value, roof, foundation, 4-point, electric and plumbing.
- Gathered data, physical measurements, and photographic evidence to assess risks, identify hazards, and document conditions and progress of construction or repair.
- Created detailed reports with clear recommendations and narratives that supported informed decision-making by clients.
- Collaborated with agent or insured to allow scheduling and obtain required information for report.
- Planned daily route to efficiently schedule inspections.
- Created sketch by hand or using rapid sketch.
- Continuously updated knowledge through ongoing education and staying current on the latest practices on inspections.
- Managed multiple concurrent projects, prioritizing tasks by deadlines and client needs to ensure timely service delivery.
Property Inspector/Surveyor
JMI Reports
01.2021 - 11.2024
Settlement Agent
Surety Land Abstract
07.2022 - 11.2022
- Ordered certificates and conducted property title searches to facilitate accurate transactions.
- Collaborated with stakeholders to ensure clear title for property transfers.
- Prepared legal documents for property transfer.
- Verify legal description
- Ensure any liens satisfied
- Balanced HUD/CD to ensure compliance and accuracy in closing documentation.
- Conduct closing
- Issued final title policies to ensure property ownership clarity.
- Post closing follow up
Servicing Specialist-Federal Loans
Sallie Mae
05.2012 - 01.2013
- Identified delinquency trends and collaborated with borrowers to create tailored payment plans and alternative solutions.
- Enhanced customer satisfaction by resolving servicing issues promptly and effectively.
- Provided exceptional customer service by promptly addressing servicing issues with borrowers.
- Assessed borrower needs and proposed optimal solutions to improve loan servicing outcomes.
- Serviced federal and private student loans.
- Secured federal bonding for financial transactions.
- Optimized team training and performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted performance evaluations and provided constructive feedback to employees.
Housekeeper/Laundry
Comfort Inn and Suites
11.2005 - 08.2022
- Cleaned 14 rooms daily, ensuring high standards of cleanliness and guest satisfaction.
- Washed, dried, folded and restocked laundry.
- Formally trained in laundry by Ecolab.
- Trained new employees on cleaning protocols and best practices to maintain quality standards.
- Provided training to new cleaning staff on best practices.
- Monitored and updated laundry stock levels to ensure availability of supplies for operations.
- Communicated repair needs to maintenance staff.
Service writer
Proshift Transmission Center
08.2006 - 05.2012
- Built strong customer relationships by effectively managing products and service delivery.
- Communicate with customers to understand their vehicle problems or needs.
- Calculated service charges based on vehicle repairs and parts used.
- Estimate cost and time required for repair or service.
- Schedule appointments for vehicle inspections, tests and repairs.
- Scheduled vehicle service appointments to optimize shop workflow.
- Handled customer complaints to resolve issues and enhance satisfaction.
- Processed parts and supply orders to maintain inventory levels.
Customer Service Specialist
Blue Cross of NEPA
09.2000 - 08.2006
- Provided accurate and timely responses to complex telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity, quality and timeliness standards.
- Initiated corrective actions, processed adjustments, and conducted research to resolve inquiries. Evaluated inquiries to identify underlying causes and implemented actions to prevent future issues, coordinating with other departments to resolve problems.
- Provided feedback to management on customer issues, maintained accurate records, and followed through on complaints until resolved or escalated to management.
- Maintained up-to-date knowledge of procedures and policies, recommending process improvements to enhance procedures and policies.
- Conducted training sessions for new employees to ensure understanding of company policies and procedures.
Education
Career Diploma - Paralegal
Ashworth University
Virtual11-2026
career certificate - Real estate law
Ashworth university
11-2026
PA Land Title Institute
11-2026
Skills
- Highly organized
- Good work ethic
- Friendly and positive attitude
- Reliable and trustworthy
- Thorough and detail oriented
- Dedicated
- Type 45 wpm
Certification
- Notary Public pa
Timeline
Settlement Agent
Surety Land Abstract
07.2022 - 11.2022
Property Inspector/Surveyor
Insurance Risk Services
02.2022 - 11.2024
Property Inspector/Surveyor
JMI Reports
01.2021 - 11.2024
Servicing Specialist-Federal Loans
Sallie Mae
05.2012 - 01.2013
Service writer
Proshift Transmission Center
08.2006 - 05.2012
Housekeeper/Laundry
Comfort Inn and Suites
11.2005 - 08.2022
Customer Service Specialist
Blue Cross of NEPA
09.2000 - 08.2006
Career Diploma - Paralegal
Ashworth University
career certificate - Real estate law
Ashworth university
PA Land Title Institute