Summary
Overview
Work History
Education
Skills
Awards and Accomplishments
Timeline
Generic

Tamara Kepley

Pleasant Valley

Summary

 Enthusiastic and energetic restaurant manager with a winning attitude to provide an excellent dining experience.I am excellent at juggling multiple tasks and working under pressure. 

History of being an effective team member with full understanding of restaurant  team needs. 

Dedicated to enhancing  department operations  and able to work with minimal direction to solve problems, resolve conflicts and give great guest experience.I have strong leadership and relationship building skills.Focused on setting high expectations and raising service standards.

Overview

21
21
years of professional experience

Work History

Senior General Manager

Applebee's Neighborhood Grill & Bar
06.2018 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Managed employee performance evaluations, providing constructive feedback and support to enhance individual skillsets and overall team success.
  • Trained assistant managers and general managers for the the company.

Kitchen Manager

Applebee’s Grill + Bar
09/1 - Current
  • Coordinated and organized all restaurant inventory.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Hired and managed all kitchen staff.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Created and implemented an action plan to address cost control issues.
  • Updated daily logs, computer tracking systems and other relevant documentation.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.

Service and bar manager

Applebee’s Grill + Bar
10/ - 09.2015
  • Hired and trained staff.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Provided friendly and attentive service.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Consistently provided professional, friendly and engaging service.
  • Managed inventory for efficient stock levels and minimized waste, contributing to cost savings.
  • Improved customer satisfaction by quickly addressing and resolving complaints.
  • Scheduled staff shifts to ensure coverage and balance workload, maintaining high service standards.
  • Strengthened relationships with regular patrons, fostering a welcoming and inclusive environment.

Hourly Shift Manager

Applebee’s Grill + Bar
10/ - 10.2014
  • Oversaw stocking, cleaning and organizing of store areas.
  • Maintained quality and performance objectives through hands-on team leadership.
  • Completed shift start and end procedures every day to maximize business efficiency and team productivity.
  • Carried out supervisory responsibilities in accordance with company policies and applicable laws.

Kitchen Staff

Applebee’s Grill + Bar
07.2004 - 10.2013
  • Removed any spoiled food and beverages from inventory and properly disposed of them in approved receptacles.
  • Trained newly hired employees in the most effective cleaning and sanitation methods.
  • Sanitized all kitchen equipment after each shift to prevent food borne illness.
  • Consistently kept kitchen areas clean and free of debris and water.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.

Education

Associate of Arts - Paralegal

Metropolitan Community College - Kansas City
Kansas City, MO
2012

Skills

  • Team leadership
  • Staff training and development
  • Operations management
  • Staff training
  • Operations oversight
  • Sales development
  • Facilities management
  • P&L management
  • Key performance indicators
  • Store operations

Awards and Accomplishments

Turnaround Restaurant of the Year 2018

Highest Comp sales 2019

Spa over 900 2020

Highest Off Premise Sales 2020

Lowest Bar Cost 2020

Lowest T vs A 2020

Highest Spa 2021

Green Scorecard Award 2021

Spa Champion 2022

Green Scorecard Award 2022

Golden Apple Award 2022

Second HIghest Spa 2023

HIghest Average FSE 100% 2023

Role of the ARL Institute Program and Course Completion 2024

Timeline

Senior General Manager

Applebee's Neighborhood Grill & Bar
06.2018 - Current

Kitchen Manager

Applebee’s Grill + Bar
09/1 - Current

Service and bar manager

Applebee’s Grill + Bar
10/ - 09.2015

Hourly Shift Manager

Applebee’s Grill + Bar
10/ - 10.2014

Kitchen Staff

Applebee’s Grill + Bar
07.2004 - 10.2013

Associate of Arts - Paralegal

Metropolitan Community College - Kansas City

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