Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Klahn

Delevan,USA

Summary

Experience in Customer Service and Management. Strong Management knowledge. Able to work with various departments and vendors while maintaining accuracy and superior mindfulness. Able to prioritize projects and work independently while maintaining strong relationships with team members, supervisors, and clients.

Overview

25
25
years of professional experience

Work History

Cake Decorator

Tops Friendly Markets
04.2024 - Current
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Packaged and priced each product according to company pricing procedures.
  • Managed material inventory and ordered new materials when needed.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
  • Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
  • Coordinated services under supervision of lead baker.
  • Improved customer experience by providing consultations on cake design options.
  • Maintained clean and organized work area, ensuring compliance with health and safety standards.
  • Ensured all decorated cakes met bakery's high standards for both appearance and taste.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Managed display cases to verify freshness and attractiveness of products.
  • Replenished bakery items in display cases.
  • Prepared frostings and other toppings for cakes and pastries.
  • Packaged finished products for sale.
  • Followed food safety standards when handling ingredients.
  • Replenished and rotated food items, following correct food cooling and storage procedures.

Assistant Manager of Operations

Rite Aid
01.2021 - Current
  • Customer service
  • Building team moral by small activities and small gestures of appreciation
  • Working with members of corporate and asset protection
  • Ordering products and putting trucks away
  • Payroll
  • Banking
  • Deposits
  • Cashing
  • Back room captain in charge of back stock, deliveries, organizing product
  • Setting up displays on a monthly change over
  • Setting new planograms around the store
  • Price changes and verifications
  • Directed workflow by assigning tasks to team members based on their skillset and availability.
  • Scheduled maintenance activities for production equipment in order to minimize downtime.
  • Reviewed employee performance regularly providing feedback to help them reach full potential.
  • Provided guidance to staff on operational matters, resolving issues as they arise.
  • Coordinated the implementation of new processes and systems to improve overall operations.
  • Developed strategies for improving customer satisfaction ratings.
  • Resolved customer complaints efficiently and effectively.
  • Trained new hires on company policies and procedures.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

In Home Child Care

Jared & Kate Webber
06.2012 - 04.2022
  • I started off working for 1 family with a 6 week old and a 2 year old.
  • After a little over a year, I inherited their 2 year old cousin as well.
  • I cooked, cleaned, took them to and from school, friends houses, sports practices
  • Took care of their family animals.
  • We did homework, projects, went for walks, and sometimes on adventures to the parks or out for special treats.

Pharmacy Technician

Rite Aid
09.2015 - 01.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Resolved third-party billing, computer system and customer service issues.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.

Assistant Manager

Crosby's
01.2014 - 07.2017
  • Customer service
  • Cashing
  • Banking and deposits
  • Making schedules
  • Working with vendors
  • Putting away truck
  • Overseeing employees

Customer Service

Tops Friendly Markets
03.2007 - 06.2016
  • Customer service
  • Making schedules
  • Money handling
  • Cashing
  • Manager on duty overseeing store operations on occasion
  • Training cashiers
  • Helping out in other departments if needed

Customer Service Representative

Mille Fabricators/Smith McDonald
04.2001 - 05.2012
  • Working with Reps for companies around the world selling desk accessories
  • Payroll
  • Working with quick books and Peachtree
  • Invoicing customers
  • Accounts payable and receivable
  • Building products in the factory if high demand orders needing extra hands
  • Cold calling customers to represent business seeing if we could be of any assistance in their office needs.
  • Creating product catalogs
  • Mass mailings
  • Handling multi phone lines for multiple companies in the same building
  • Applying for government grants, funds, and projects
  • Working with vendors as well as customers
  • Banking and mail runs
  • In charge of company parties and employee moral

Assistant Manager

Unimart
11.2004 - 03.2007
  • Customer service
  • Cashing
  • Inventories

Assistant Manager

Yellow Goose
11.2002 - 12.2004
  • Customer service
  • Cashing
  • Cooking in Cafe
  • Banking
  • Schedules
  • Putting away trucks
  • Working with vendors
  • Overseeing employees

Cashier

AMES
04.2002 - 10.2003
  • Customer service
  • Cashing customers
  • Putting truck away
  • Organizing store displays

Direct Care Staff Member

SASI Inc
08.2000 - 01.2002
  • In charge of individuals care in either group home settings or individual apartments
  • Handing out meds
  • Driving them to events and appointments
  • Assisting them in their daily lives with cooking, cleaning, finances, and health care

Education

High School Diploma -

Pioneer Central Schools
Yorkshire, NY
06.2000

Some College (No Degree) - Business Management And Human Services

Genesee Community College
Arcade, NY

Skills

  • Customer service
  • Management roles
  • Office skills
  • Computer skills
  • Very much so enjoy interacting with people

Timeline

Cake Decorator

Tops Friendly Markets
04.2024 - Current

Assistant Manager of Operations

Rite Aid
01.2021 - Current

Pharmacy Technician

Rite Aid
09.2015 - 01.2021

Assistant Manager

Crosby's
01.2014 - 07.2017

In Home Child Care

Jared & Kate Webber
06.2012 - 04.2022

Customer Service

Tops Friendly Markets
03.2007 - 06.2016

Assistant Manager

Unimart
11.2004 - 03.2007

Assistant Manager

Yellow Goose
11.2002 - 12.2004

Cashier

AMES
04.2002 - 10.2003

Customer Service Representative

Mille Fabricators/Smith McDonald
04.2001 - 05.2012

Direct Care Staff Member

SASI Inc
08.2000 - 01.2002

High School Diploma -

Pioneer Central Schools

Some College (No Degree) - Business Management And Human Services

Genesee Community College

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Tamara Klahn