Summary
Overview
Work History
Education
Skills
Certification
References
Additional Information
Timeline
Generic

Tamara Koehn

Lexington,OK

Summary

With 28 years of experience in emergency dispatch services, my aim is to expand my career horizons and find a new opportunity aligned with my passion for Emergency Dispatch Protocols. Eager to leverage my expertise in this field, I am determined to contribute to a team valuing efficient emergency response and effective communication. Actively seeking a role that challenges me to continuously improve and make a positive impact on public safety, as it drives me forward in my professional journey.

Overview

28
28
years of professional experience
1
1
Certification

Work History

9-1-1 Director

City of Moore
02.2013 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Lead Dispatcher

Bountiful City
10.1996 - 01.2013
  • Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
  • Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
  • Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Participated in recruitment efforts for new dispatch staff members, conducting interviews and evaluating potential candidates based on their skills and experience levels.
  • Coordinated with emergency services, ensuring timely support during critical situations.
  • Developed training materials for new hires, ensuring fast integration into the team''s established workflows.
  • Trained new employees in various procedures and gave feedback on daily work performance.

Education

High School Diploma -

Dugway High School
Dugway Proving Grounds
06.1985

Skills

  • Operations Management
  • People Management
  • Verbal and written communication
  • Strategic Planning

Certification

  • EMD-Q Certification
  • EFD-Q Certification
  • EPD / EPD-Q Certification (Pending implementation)

References

  • Greg Herbster, Fire Chief, City of Moore Fire Department, 405.413.4359
  • Ryan Marlar, Deputy Fire Chief, City of Moore Fire Department, 405.823.3303
  • Brett Hawkinson, 9-1-1 Division Director, Association of Central Oklahoma Governments, 405.778.6138
  • Lance Terry, State of Oklahoma 9-1-1 Coordinator, Oklahoma Department of Emergency Management, 405.985.4911

Additional Information

EMD-Q Certified

EFD-Q Certified

Timeline

9-1-1 Director

City of Moore
02.2013 - Current

Lead Dispatcher

Bountiful City
10.1996 - 01.2013

High School Diploma -

Dugway High School

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