Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Kroeger

New Baden,IL

Summary

Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Schaefer Autobody Centers
05.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Contact insurance companies regarding repairs
  • Quality inspect vehicles before they are given back to customers
  • Speak with towing companies about vehicles needing to be towed in or out of the shop
  • Manage the bank deposits for the shop

Customer Service Representative

Caliber Collision
11.2022 - 04.2023
  • Greet customers
  • Answer phones
  • Schedule appointments
  • Procure rentals for customers
  • Handle account Receivable
  • Handle return credits
  • Speak with insurance companies regarding claims and repair status
  • Handle billing from tow companies
  • Handle assignments from insurance companies
  • Enter vendor invoices
  • Touch base with vendors and Insurance companies regarding outstanding balances
  • Update database with updated customer information regarding repairs

Home Health Aide

Gold Plate
01.2020 - 11.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.

Home Health Aide

Happy At Homes LLC
04.2016 - 12.2019
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
  • Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.

Education

Diploma -

Bloomington High School
Bloomington, IL
05.2004

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Scheduling
  • Appointment Scheduling
  • Verbal and written communication
  • Administrative Skills
  • Office Organization
  • File Organization
  • Hospitality services
  • Filing
  • Sensitive information handling
  • Complex Problem-Solving
  • Multi-Line Telephone Systems
  • File Management
  • Effective Planning
  • Call Routing
  • Mail Sorting
  • Call forwarding
  • Mail handling
  • Basic accounting
  • Word Processing

Timeline

Front Desk Receptionist

Schaefer Autobody Centers
05.2023 - Current

Customer Service Representative

Caliber Collision
11.2022 - 04.2023

Home Health Aide

Gold Plate
01.2020 - 11.2022

Home Health Aide

Happy At Homes LLC
04.2016 - 12.2019

Diploma -

Bloomington High School

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Tamara Kroeger