Tamara La Lone

Sr Systems Operator

Hastings Insurance Company

Hastings

04.2002 - Current

Documented installation or configuration procedures to allow maintenance and repetition.
Managed user profiles, security access, and shared file structures.
Operated and maintained data processing and peripheral equipment and called in outside technical support for specialized service.
Loaded peripheral equipment daily with paper, labels and forms to maximize full system availability when needed.
Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Created documentation outlining system design, troubleshooting techniques, maintenance procedures and other relevant information.
Provided technical and operational support for entire organization.
Analyzed operating system or application log files regularly to verify proper system performance.
Monitored system performance to ensure availability of services to authorized users.
Monitored data inputs to manage and maintain accuracy.
Provided technical support to end users for various computer related issues.
Troubleshot network problems to provide quick resolution for users.
Completed frequent checks on user logins, file permissions and other data issues.
Trained staff on new technologies and software applications.
Identified system data, hardware or software components to meet user needs.
Resolved customer complaints regarding system performance or functionality.
Monitored system performance and identified potential issues, escalating as necessary.
Maintained user accounts and access privileges in accordance with security protocols.
Collaborated with development teams to discuss, analyze or resolve usability issues.
Stayed up to date on key platforms and hardware configurations, as well as diverse processing and monitoring tools.
Recognized by management for providing exceptional customer service.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Exceeded customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Utilized various software and tools to streamline processes and optimize performance.
Worked with cross-functional teams to achieve goals.