Tamara Lara
Mays Landing,NJ
Summary
Excellent organization, team player, time-management, communication, and relationship-building skills. Articulate and friendly with a professional demeanor.Outstanding administrative assistant offering extensive experience in healthcare/ customer service result oriented admin assistant eager to bring strong customer services skill to a growing
Overview
11
11
years of professional experience
Work History
Registration Coordinator
University of Health Sciences
10.2019 - Current
- Receive and start files for applicants, critically reviewing the content and details, scanning documents, entering data and payments in Member Nation
- Act as primary contact for applicants regarding the application process, incomplete files, addressing questions and concerns
- Prepare files for preliminary review by the Registrar’s
- Office and then by the Registration Committee
- Send reminders to applicants to assist them in meeting registration deadlines
- Maintain files for applicants throughout the application process
- Prepare any files that will be forwarded to the Registration Committee for review, update status to “Approved/Explore/Denied” as required.
CSR - Customer Service Representative
Randstad
05.2021 - 07.2021
- Maintain a current understanding of CDC information on regulations, policies, and procedures to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner
- Listen carefully and understand customer requests and inquiries
- Passion in sales, also recommending products or solutions tailored to each customer needs
- Escalate concerns/questions as needed
- Schedule vaccine appointment and find location where patients can go to
- Work diligently and properly with confidential information
- Contact new and existing customers to discuss needs
- Emphasize the features of products to highlight how they solve customer problems
- Answer questions about the products
- Negotiate prices and terms and prepare sales agreements
- Collaborate with colleagues in many different sectors
- Maintain contact lists and follow up with customers to continue relationships
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Healthcare Administrative Assistant
Northwell Health
09.2015 - 01.2018
- Checking patients in for scheduled appointments
- Answering phones and maintaining databases
- Keeping track of medical records and charts
- Transferring lab results to appropriate technicians
- Review claims made against insurance companies
- Examiners, who are sometimes called reviewers, are employed by life and health insurance companies
- Claims examiners are responsible for approving or rejecting claims or arranging settlements
- Created and maintained the process documentation and efficiencies that support the Records and
- Registration area
- Also as Claims examiners i work for insurance companies, reviewing medical bills and accident reports to determine whether the policyholder's claims are covered under their insurance policies.
Hospice Coordinator Assistant
Calvary Hospice
05.2012 - 07.2014
- Develops and maintains volunteer training and orientation programs
- Recruits, train, and retain volunteers from recruitment and outreach events
- Implement and facilitates bereavement support groups for hospice families and communities
- Conduct and Assist in conferences to represent the hospice department and hospice volunteer services
- Provides phone bereavement support to both families and friends.
Certified Medical Assistant
Comprehensive Pediatrics
06.2010 - 03.2012
- Greeted patients, scheduled appointments, and answered phone lines
- Scanned documents and attached them to the patient's electronic medical record
- Verified patient's insurance, information, and managed petty cash
- Took patient's vital signs, generated referrals, and performed vision screenings tests
- Called labs for the specimen to pick up
- Updated patient's chart and filed patient's medical records.
Medical Assistant
Balm of Gilead Medical Center
01.2009 - 04.2010
- Taking patient medical histories
- Explaining treatment procedures to patients
- Preparing patients for examination
- Assisting the physician during exams
- Collecting and preparing laboratory specimens
- Performing basic laboratory tests
- Instructing patients about medication and special diets
- Updated files, handled correspondence, and explained treatment procedures to patients
- Recorded medical history and confirmed purpose of visit, obtained approval for narcotic medication
- Reformed EKG and phlebotomy, prepared preliminary physical tests, taking blood pressure, and weight.
Education
Bachelor's Degree - Health Services Administration, Administration
Monroe College
Business Administration
Professional Business College
Skills
- Registration Coordination
- Patient Registration
- Customer Experience
- Insurance Eligibility
- Electronic Health Records Systems
- Microsoft Office
- Electronic Filing System
- Registration Management
- Clerical Support
- Active Listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
CSR - Customer Service Representative
Randstad
05.2021 - 07.2021
Registration Coordinator
University of Health Sciences
10.2019 - Current
Healthcare Administrative Assistant
Northwell Health
09.2015 - 01.2018
Hospice Coordinator Assistant
Calvary Hospice
05.2012 - 07.2014
Certified Medical Assistant
Comprehensive Pediatrics
06.2010 - 03.2012
Medical Assistant
Balm of Gilead Medical Center
01.2009 - 04.2010
Bachelor's Degree - Health Services Administration, Administration
Monroe College
Business Administration
Professional Business College