Tamara Lester
Las Vegas,NV
Summary
Dynamic and detail-oriented professional with a strong background in hospitality, exemplified during my tenure at Tamarisk Country Club. Skilled in quality assurance and customer service, I excelled in maintaining high sanitation standards while enhancing kitchen organization. Proven ability to multitask effectively, ensuring timely meal preparation and superior guest satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
5
5
Certification
Work History
Cook
Tamarisk Country Club
04.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals swiftly during busy hours ensuring timely service.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Cook
Tend
03.2019 - Current
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Prepared and served various food items in fast-paced Type environment.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained food safety and sanitation standards.
Hospitality Worker
F & B innovations
08.2000 - Current
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
Housekeeping Supervisor
Mastercorp
01.2020 - 03.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Improved efficiency, introducing digital task management system for tracking housekeeping duties.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Education
Cst - Computer Support Tech
Mayfield College
Cathedral City, CASkills
- Customer service
- Cleaning
- Multitasking and organization
- Strong attention to safe handling procedures
- Sanitation
- Hospitality and service industry background
- Supply restocking
- Performance improvement
- Food handler certification
- Operations management
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Health and safety compliance
Certification
CST
Food Handler
Safe Serve
Cleaning
- ServSafe Food Handler's Certification
- Certified Hospitality Educator (CHE) - American Hotel & Lodging Educational Institute.
- CompTIA Certification
Timeline
Cook
Tamarisk Country Club
04.2022 - Current
Housekeeping Supervisor
Mastercorp
01.2020 - 03.2022
Cook
Tend
03.2019 - Current
Hospitality Worker
F & B innovations
08.2000 - Current
Cst - Computer Support Tech
Mayfield College
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