TAMARA LEWIS
Houston,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
Customer Service Agent
Enterprise LLC Holdings
10.2021 - Current
- Facilitated rental process for customers
- Capture photos of damage on vehicles and get that processed over to insurance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Catering Assistant
Jason's Deli
09.2018 - 03.2020
- Collaborated with clients to determine their catering needs
- Assisted customers in selecting catering options tailored to their events.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
Transmission Administrator
FOX Sports Network
03.2006 - 08.2012
- Responsible for booking all games and shows for major league teams
- Managed live feeds on television
- Booked press conferences for any changes for major league teams.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Maintained personnel records and updated internal databases to support document management.
- Educated staff on organizational mission and goals to help employees achieve success.
Health Benet Specialist
Hewitt Associates
07.2004 - 09.2005
- Discussed medical, dental, and vision benefits.
- Gave information about client's 401K accounts
- Helped customers with life benefits, retirement plans, LOA, payroll, and other human resource related plans.
- Developed effective improvement plans in alignment with goals and specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Retirement Customer Agent
AIG Financial
08.2000 - 08.2002
- Knowledge of the stock market such as stocks, bonds, and annuities
- Completed transfer of value from one investment to another
- Knowledge of taxation and penalties for withdrawals from your retirement account.
- Maintained open lines of communication with external and internal customers.
- Communicated with customer to understand needs and concerns.
- Identified, monitored and resolved potential problematic customer issues.
- Educated customers about billing, payment processing and support policies and procedures.
Education
BA - Science and Criminal Law
University of Phoenix
Houston, Texas11.2024
Skills
- Case Management
- Call Control
- Information Verification
- Customer Relationship Management (CRM)
- Complaint Handling
- Call center experience
- Service-oriented self-starter
- Upselling
- Payment Processing
References
Available upon request
Timeline
Customer Service Agent
Enterprise LLC Holdings
10.2021 - Current
Catering Assistant
Jason's Deli
09.2018 - 03.2020
Transmission Administrator
FOX Sports Network
03.2006 - 08.2012
Health Benet Specialist
Hewitt Associates
07.2004 - 09.2005
Retirement Customer Agent
AIG Financial
08.2000 - 08.2002
BA - Science and Criminal Law
University of Phoenix
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