Tamara Lewis
Saint Hedwig
Summary
U.S. Air Force Veteran with 22 years of distinguished service as a proven leader, supervisor, and operations manager. Trusted with a Secret Security Clearance and highly skilled in directing complex projects and programs, efficiently allocating personnel and resources to meet strategic and operational objectives. Demonstrated success in strategic planning alongside senior leadership to drive corporate alignment, develop robust quality assurance policies, and foster organizational growth. Recognized for cultivating strong team dynamics within diverse environments and leading multi-million-dollar budget initiatives to enhance capabilities and expand operational impact. Adept at managing cost, performance, and timelines to deliver high-quality outcomes. Known for combining visionary thinking, innovative problem-solving, and strong business acumen to optimize project execution and elevate enterprise-wide effectiveness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Logistics Manager
United States Department of the Air Force
01.2024 - Current
- Directed shipping and receiving of wide range of products daily.
- Developed and maintained knowledgeable and productive team of employees.
- Led a major organizational restructuring initiatives to advance operational efficiencies and increase revenue.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Conducted research to address shipping errors and packaging mistakes.
- Monitored logistics performance and identified improvement opportunities.
- Reviewed travel system reports and monitored travel program.
- Conducted quality assurance inspections
Deployment and Aviation Operation Manager
United States Department of the Air Force
10.2021 - 12.2023
- Served as the principal advisor to senior leadership on morale, health, welfare, and professional
development of active duty and civilian professionals. - Directed 20 assigned personnel in accordance with organizational guidelines policies and procedures.
- Responsible for managing logistical enterprise sustainment for 158 advanced combat aircraft operational status valued at $64 billion dollars.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Stock Control Team Lead
United States Department of the Air Force
12.2020 - 09.2021
- Directed 25 assigned personnel and support staff in accordance with organizational guidelines
policies and procedures. - Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained database systems to track and analyze operational data.
- Analyzes Requisition Exception Program and validated demands impacting stock effectiveness and order response time.
- Managed quality assurance program and regulated checklist to ensure compliance.
Aviation Logistics Support Team Lead
United States Department of the Air Force,
01.2018 - 11.2020
- Mentored and oversaw assigned employees and executed enterprise logistical support for 10 airframes valued at $10 billion dollars. Determined official use of assets and provided answers to customer questions along with feedback.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Generated reports to track performance and analyze trends.
Assistant Military Training Operations Manager
United States Department of the Air Force,
02.2016 - 12.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Directed 170 assigned personnel and support staff in accordance with organizational guidelines
policies and procedures. - Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Arts - EDUCATION & TRAINING MANAGEMENT
Community College of The Air Force
Montgomery, AL02-2018
Associate of Science - LOGISTICS
Community College of The Air Force
Montgomery, AL02-2014
Skills
- Team management
- Shipment scheduling
- Order fulfillment
- Supplies inventory
- Lean six sigma
- Procurement management
- Supply chain management
- Team building
- Training and mentoring
- Organizational leadership
- Project and program management
- Technical training
- Operations management
- Interpersonal communication
- Customer relationship management
- Cross-functional team management
- Multitasking Abilities
- Goal setting
- Critical thinking
- Technical & Proposal writing
- Problem-solving abilities
- Strategic thinking
- Decision-making
- Time management
- Performance reporting
- Quality assurance and control
- Logistics management
- Secret Security Clearance
Certification
PROFESSIONAL SUPPLY MANAGEMENT CERTIFICATE
Timeline
Logistics Manager
United States Department of the Air Force
01.2024 - Current
Deployment and Aviation Operation Manager
United States Department of the Air Force
10.2021 - 12.2023
Stock Control Team Lead
United States Department of the Air Force
12.2020 - 09.2021
Aviation Logistics Support Team Lead
United States Department of the Air Force,
01.2018 - 11.2020
Assistant Military Training Operations Manager
United States Department of the Air Force,
02.2016 - 12.2017
Associate of Arts - EDUCATION & TRAINING MANAGEMENT
Community College of The Air Force
Associate of Science - LOGISTICS
Community College of The Air Force
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