Motivated professional bringing several years of supportive service experience. Eager to provide both group instruction and personal support in any area to improve learning and drive personal development.
Overview
17
17
years of professional experience
Work History
Homebased Case Worker (part-time)
Guiding Light Therapy Center
Indianapolis, IN
09.2023 - Current
Delivers comprehensive case management services encompassing intake, assessment, crisis intervention, advocacy, referral and family monitoring.
Ensured accurate maintenance of current case records.
Connected clients with social services, health care providers, and governmental agencies.
Delivered services to youth aged 0-18 diagnosed with mental and emotional barriers.
Referrals for services are through the Department of Family and Child Services, Marion County Probation Department, Medicare/Medicaid, and Self-Pay.
COSSAP Grant Coordinator
FSSA
Indianapolis, IN
06.2021 - 10.2024
Coordinated with a diverse group of colleagues to meet goals and resolve issues regarding substance abuse awareness.
Developed innovative solutions through consistent teamwork.
Arranged tasks to meet service targets efficiently.
Managed various projects and tasks to guarantee timely completion.
Achieved superior workflow performance through dependable self-management.
Provided mentorship and support to colleagues during training initiatives.
Consistently delivered outstanding customer service during in-person interactions and phone calls.
Developed accounting ledger for processing of COSSAP grants.
Created materials showcasing program features.
Conducted thorough research to identify suitable grant opportunities.
Managed grants and contracts effectively.
Submission of project claims and approvals
Family Preservation Specialist
Choices Coordinated Care Solutions
Indianapolis, IN
01.2020 - 08.2023
Tracked progress of clients to ensure alignment with treatment objectives.
Facilitated weekly group sessions focused on various issues to help groups and individuals.
Educated family members and helped each support clients by improving coping techniques.
Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
Promoted independence by assisting and supervising clients while completing daily living activities.
Provided services for youth, 0-18 years of age, who are diagnosed/assessed with mental and emotional barrier/Severe Emotional Disturbance.
Assisted clients with conflict resolution strategies and anger management techniques.
Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
Referrals for services were through the Department of Family and Child Services, Marion County Probation Department, Medicare/Medicaid, and Self-Pay.
Worked with community resources to engage youth in pro-social activities and help families access services.
Direct Support Specialist PRN
Amada Senior Care
Castleton, Indiana
01.2019 - 08.2021
Provided integrated medical support within multidisciplinary groups.
Support and encouraged patients to promote health and wellness
Prevent patient injuries by providing necessary restraints and appropriate supports
Document current patient information to update administrators including behaviors and eating habits
Enhance patient well-being by supporting participation in recreational activities
Assist consumers with adjusting to hospital routines and thrive in structured environments
Completes data entry in charts and log books to document client's progress with accuracy
Community Navigator
Indiana 211
Indianapolis, IN
01.2020 - 01.2021
Works within an inbound/outbound contact center, accurately collecting client information and demographics, assisting clients and identifying community resources within health and human services.
Using communication, negotiation and problem-solving skills to assist callers within crisis
Assist people with identifying their goals, prioritize their needs, and connect them to valuable community resources.
Skilled in helping individuals, families and providers identify, understand and effectively use the programs that are part of the human service delivery system
Responsible for providing needed information and resources to clients via phone, text, chat and email
Provide exceptional customer service to clients and identify and recommend improvements for quicker and more efficient customer service delivery.
Mentor
Coburn Place
Indianapolis , IN
01.2012 - 01.2020
Provides mentoring and support to all Coburn Place clients on a daily basis and during crisis situations while maintaining a professional, confidential and courteous relationship with them.
Handles and documents crisis calls utilizing appropriate community resources and referrals.
Becomes familiar with each resident’s safety plan and takes appropriate action when necessary
Acts as the first point of contact and represents Coburn Place while receiving all callers, clients and visitors via telephone, via email, or on-site in a professional and courteous manner.
Ensures the safety and security of all clients and visitors by monitoring the security of the grounds, facility and gate through the established procedures and maintenance of the log.
Communicates with the Housing & Hospitality Coordinator, Mission Impact Director, VP of Mission Impact and/or Executive Director regarding any security or safety concerns of the facility.
Monitor constant oversight of the shelter and enforce shelter rules
Supervise and monitor all residents, guests and volutneers
Monitor security system and respond to alarms
Director
Behavioral Efficient Supportive Therapeutic Serv
Indianapolis , IN
01.2015 - 12.2017
Directed all contractors, case management, parent education and family reunification activities
Completed all HR functions
Effectively worked with Foster and Adoptive parents with transitioning children within to their homes
Conducted numerous individual, family and couples staffing's with a team
Directed contractors on how to interview clients individually and with families to determine what services would best address their needs
Advised clients on community resources, made referrals and devised realistic treatment plans
Home-based Case Manager
Pathway International
Indianapolis, IN
01.2014 - 12.2016
Provided mental health support to DCS assigned clients and connected them with community resources
Worked with Foster and Adoptive parents
Maintained thorough case history records and wrote detailed reports
Worked with severely mentally ill , homeless and dual-diagnosed adults
Managed caseloads and acted as an advocate for client rights
Developed workable solutions for recurring problems for individuals and families
Counseled and prepared clients/parents for their transition back into the community
Counseled and prepared parents whom were losing custody of their children
Educated residents and their families regarding community resources
Completed intake assessments with patients and drafted community re-entry plans following treatment
Conducted mental health assessments for children, adolescents and adults receiving child welfare and prevention services
Wrote petitions, court reports, case plans and other legal documents
Care Coordinator
Choices Inc
Indianapolis , IN
01.2012 - 12.2014
Managed caseload within the financial parameters of the case rate or other established financial protocol
Uses resources and available flex funding to assure that services are based specifically on the needs of the child and family
Worked with Juvenile Probation and DCS
Assisted Foster & Adoptive parents with community resources
Uses referral information, CANS assessment and other data to complete strengths-based assessment for use by child and family team as they collaboratively develop a plan of care with clearly defined goals
Willingly completes other duties as assigned to advance the mission of Choices
Assured care was delivered in a manner consistent with strength-based, family-centered, and culturally competent values, offers consultation and education to all providers regarding the values of the model, monitors progress toward treatment goals, and assures that all necessary data for evaluation is gathered and recorded
After-School Program Director
Fall Creek Academy
Indianapolis, IN
01.2008 - 06.2012
Performed regular assessments of programs' effectiveness by collecting feedback from participants.
Held weekly meetings with staff members to discuss upcoming events or changes in policy.
Planned and facilitated educational workshops on topics such as conflict resolution and healthy lifestyle habits.
Implemented strategies designed to increase engagement levels among students enrolled in the after-school program.
Organized fundraisers to generate funds for supplies needed for various activities offered through the after-school program.
Maintained up-to-date records of attendance, grades, disciplinary actions.
Organized field trips as part of the after-school program curriculum.
Trained staff members on best practices for teaching and leading group activities.
Created and maintained a safe, positive environment for students to learn and develop skills.
Assisted in developing individual learning plans tailored to each student's needs.
Analyzed data collected from surveys conducted by participants and families regarding satisfaction with the program.
Education
MBA - Business Management
Indiana Wesleyan University
Marion, IN
2010
Bachelor of Science - Social & Behavioral Sciences 2002
Indiana University Bloomington
Bloomington, IN
05.2002
Skills
Social integration support
Skill building
Safety and risk assessments
Performance Management
Time management
Program evaluation
Client documentation
Client safety and first aid
Administering medication
Care plan management
Quality program protocols
Knowledge of state regulations
Compassionate client care
Report writing
Case management experience
Problem resolution
Timeline
Homebased Case Worker (part-time)
Guiding Light Therapy Center
09.2023 - Current
COSSAP Grant Coordinator
FSSA
06.2021 - 10.2024
Family Preservation Specialist
Choices Coordinated Care Solutions
01.2020 - 08.2023
Community Navigator
Indiana 211
01.2020 - 01.2021
Direct Support Specialist PRN
Amada Senior Care
01.2019 - 08.2021
Director
Behavioral Efficient Supportive Therapeutic Serv
01.2015 - 12.2017
Home-based Case Manager
Pathway International
01.2014 - 12.2016
Mentor
Coburn Place
01.2012 - 01.2020
Crisis Call Manager
Julian Center
01.2012 - 12.2018
Care Coordinator
Choices Inc
01.2012 - 12.2014
After-School Program Director
Fall Creek Academy
01.2008 - 06.2012
MBA - Business Management
Indiana Wesleyan University
Bachelor of Science - Social & Behavioral Sciences 2002
Indiana University Bloomington
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