Tamara Love
Montgomery,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Actively seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Staff Coordinator
Clearway Pain Solutions
11.2022 - 02.2024
- Promoted a positive work environment through open communication channels between management and clinical staff members.
- Developed strong working relationships with external partners such as vendors or subcontractors to ensure efficient coordination of services within the department.
- Collaborated with interdisciplinary team members to develop comprehensive care plans for patients.
- Streamlined documentation processes for increased accuracy and efficiency in recordkeeping.
- Served as a liaison between medical staff, patients, families, ensuring clear lines of communication throughout the continuum of care.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
Patient Access Clerk
Jackson Hospital And Clinic
01.2018 - 07.2020
- Improved patient experience by efficiently managing appointment scheduling and registration processes.
- Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
- Streamlined patient check-in procedures, ensuring a smooth and timely flow of patients through the facility.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Conducted thorough pre-registration processes to verify demographic data, ensuring accuracy in financial systems and EHRs.
- Provided exceptional customer service while guiding patients through complex insurance plans and payment options.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Receptionist Coordinator
CSL Plasma
06.2015 - 05.2017
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
- Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
Customer Service Representative
University Of Alabama At Birmingham
09.2014 - 04.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Science -
Wallace Community College Selma
Selma05.2022
Skills
- Appointment Scheduling
- Account updating
- Data Entry
- Scheduling
- Complaint resolution
- Microsoft Office Suite
- Administrative Support
- Documentation
- Active Listening
- Problem-solving abilities
- Technical Support
- Strong Organization
- Typing proficiency of 45-50 wpm
Certification
BLS Certified
Timeline
Clinical Staff Coordinator
Clearway Pain Solutions
11.2022 - 02.2024
Patient Access Clerk
Jackson Hospital And Clinic
01.2018 - 07.2020
Receptionist Coordinator
CSL Plasma
06.2015 - 05.2017
Customer Service Representative
University Of Alabama At Birmingham
09.2014 - 04.2015
Associate of Science -
Wallace Community College Selma
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