Tamara L. Smith
La Vergne,TN
Summary
Obtain a responsible role with a thriving company. Further my career with a challenging, yet rewarding position.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Concentrix
Nashville, United States
01.2022 - Current
- Handle Inbound/ Outbound phone calls
- Process medication orders
- Create account
- Sales
- Subject Matter Expert (SME)
- Coaching & Mentoring
- Monitor calls and provide guidance
- Provide chat support
- Support new hires during transition to production
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
Assistant Rural Carrier
United States Post Office
La Vergne, Tennessee
01.2020 - 01.2021
- Delivered packages directly to residences or businesses as required.
- Ensured correct labeling, addressing and postage on all outgoing mail pieces.
- Performed daily vehicle inspections before driving route deliveries.
- Loaded mail onto trucks for transport to sorting facilities or distribution centers.
- Assisted in maintaining cleanliness of post office lobby area.
Personal Caregiver; Care Assistant
Public Partnerships
Nashville, United States
01.2012 - 01.2019
- Patient Bathing
- Patient Feeding
- Patient Transport
- Patient Transfer
- Assisting with the scheduling and/or transportation for Doctor’s Visits
- Patient Dressing
- Wound Care
Personal Care Companion
Arcadia Home Care
Nashville, United States
01.2011 - 01.2012
- Patient Bathing
- Patient Feeding
- Patient Transport
- Patient Transfer
- Assisting with the scheduling and/or transportation for Doctor’s Visits
- Patient Dressing
- Wound Care
Education
Pharmacy Technician Program -
Ashworth College
Norcross, GASkills
- Feeding
- Bathing
- Changing
- Dressing
- Transferring
- Transporting
- Extensive Wound Care
- CPR Certified
- First Aid Certified
- Colostomy Changing
- Catheter Care
- Compassion
- Attention to detail
- Excellent Communicator
- Microsoft Office
- Rapport Building
- Empathy
- Multi-Tasking
- Typing
- Call handling
- Sales techniques
- Time management
- Problem solving
References
- Suzanne Nelson, 615-497-5837
- Tonya Hargrove, 615-569-9144
- More references available upon request.
Timeline
Customer Service Representative
Concentrix
01.2022 - Current
Assistant Rural Carrier
United States Post Office
01.2020 - 01.2021
Personal Caregiver; Care Assistant
Public Partnerships
01.2012 - 01.2019
Personal Care Companion
Arcadia Home Care
01.2011 - 01.2012
Pharmacy Technician Program -
Ashworth College