TAMARA LUGO
Dallas,USA
Summary
Hospitality professional with 20+ years in bartending and bar management within high-volume environments. Demonstrated success in enhancing guest service, resulting in increased loyalty and consistently contributes to high sales performances. Expertise in team leadership, inventory management, and VIP service across arrange of venues. Fluent in English and Spanish, facilitating effective communication in diverse clientele.
Overview
20
20
years of professional experience
Work History
Bartender
Toyota Music Factory/ Dos X Pavilion
01.2024 - Current
- Craft signature cocktails with precision, delivering consistent quality and guest satisfaction.
- Build strong guest relationships, fostering loyalty and repeat visits.
- Support operational flow through restocking, inventory checks, and ordering.
Bartender
Mesquite Rodeo Arena
12.2018 - Current
- Maintain accurate and efficient inventory, resulting in increase sales and profits, while increasing wine sales by 56%.
- Effectively assist VIP guests and patrons in 72 suites while serving approximately 600 guests a night during the summer rodeo.
- Maintain a clean, sanitized and well stocked bar while resulting in less waste.
Bartender & Server
Chili’s Bar & Grill
11.2005 - Current
- Provided a fun and memorable dining experience with exceptionally friendly and hospitable service.
- Coordinated with team members to ensure guest satisfaction and exceed guests’ expectations.
- Constantly a top performer through actively upselling customers on quality products.
Bartender
New west
11.2022 - 01.2024
- Quickly and effectively assist multiple guests with world-class cocktails and shots.
- Adhere to company policy and TABC regulation to prevent intoxicated guests.
- Maintain accurate and efficient inventory resulting in increase profits.
Bartender
Farwest
09.2013 - 11.2022
- Mix signature cocktails and shots efficiently in English and Spanish.
- Promote Farwest through my social media platforms.
- Actively manage, track liquor inventory and bar supplies while reducing waste.
Bartender
Medusa
01.2019 - 03.2020
- Provided superior service and memorable experience while utilizing vast product knowledge.
- Handled VIP Guests and patrons in a high-volume atmosphere.
- Promoted signature cocktails while increasing profit margins.
Bartender
Smart Financial Centre
10.2017 - 02.2019
- Suggested specialty cocktails to increase sales revenues and maximizing profits.
- Promoted enthusiastic and courteous service up to 400 guests per night with sales approximately $3000.
- Upsold signature cocktails while increasing profit margins.
Bartender
Ok Corral
05.2018 - 01.2019
- Suggested cocktails and provided vast variety of beers at a fast-paced establishment.
- Carefully checked identification of all customers to ensure compliance to TABC regulations.
- Manage inventory, controlled liquor costs and increased sales.
Bartender
El Coliseo
07.2016 - 11.2018
- Poured cocktails, copious shots and handled payments at a high-volume night club.
- Provided a fun and memorable experience up to 2000 guest per night.
- Promoted signature cocktails while increasing profit margins.
Bartender Manager
El Castillo Club
10.2010 - 08.2014
- Curated craft cocktails and specialty shots to enhance core clientele retention.
- Developed beer and wine selections tailored to customer preferences.
- Promoted club through targeted marketing strategies on social media platforms.
- Created engaging drink specials and crafted high-quality cocktails and shots.
- Managed inventory and ordered liquor and supplies to ensure efficient operations.
- Oversaw nightly financial processes, including bank collections and shift reports.
- Scheduled bar staff to ensure full coverage of weekly shifts.
- Recorded liquor transfers and maintained accurate ordering systems to reduce waste.
Education
Bachelors of Business Administration - International Business, Economics, Latin American Studies
Stephen F. Austin State University
Nacogdoches, TexasAssociates of Liberal Arts - undefined
Kilgore College
Kilgore, TeXasSkills
- Interpersonal skills
- Organizational skills
- Customer service
- Communication skills
- Advanced computer proficiency
- Microsoft Word
- PowerPoint and Excel
- Access database management
- Bilingual: English and Spanish
Timeline
Bartender
Toyota Music Factory/ Dos X Pavilion
01.2024 - Current
Bartender
New west
11.2022 - 01.2024
Bartender
Medusa
01.2019 - 03.2020
Bartender
Mesquite Rodeo Arena
12.2018 - Current
Bartender
Ok Corral
05.2018 - 01.2019
Bartender
Smart Financial Centre
10.2017 - 02.2019
Bartender
El Coliseo
07.2016 - 11.2018
Bartender
Farwest
09.2013 - 11.2022
Bartender Manager
El Castillo Club
10.2010 - 08.2014
Bartender & Server
Chili’s Bar & Grill
11.2005 - Current
Associates of Liberal Arts - undefined
Kilgore College
Bachelors of Business Administration - International Business, Economics, Latin American Studies
Stephen F. Austin State University
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