Tamara Lynn
Nashville,TN
Summary
Organized and dedicated Administrative Assistant/ Medical Coder with proven track record of providing exceptional customer service in fast-paced environments. Offering advanced knowledge of private insurance processes and codes. Talented at correcting and resubmitting claims, preparing patient charts,and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing, and managing medical record information to obtain prior authorizations from insurance companies and ensure payment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Shopper
Instacart
10.2023 - Current
- Enhanced client satisfaction by providing personalized shopping experiences based on individual preferences.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Unloaded orders at customer's homes or locations.
Non-Food Store Manager
Dollar General Corporation
09.2022 - 10.2023
- Greet customers and helped with product questions, selections, and purchases
- Monitor sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Check pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Stock merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Reconsideration Analyst II
Robert Half/ C2C Innovative, Solutions, Inc
02.2021 - 12.2021
- Looked over finalized work, reviewing for errors or duplicate entries before turning in the final product
- Classified information into spreadsheets, databases, and customer relationship management systems
- Preserved detailed records of tasks, files, and progress
- Reviewed and removed nonessential data as well as combined data from multiple sources
- Conducted system analysis and implementation to maintain and improve computer systems
- Identified and resolved problems through root cause analysis and research
- Queried databases for information needed for report processing.
- Performed routine data analysis to correct and verify data entry.
- Completed data entry and filing to keep records updated for easy retrieval.
- Reduced case backlog significantly through diligent review and resolution of pending grievances.
- Conducted thorough investigations for complex cases, ensuring fair and accurate outcomes.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Medical Administrative Assistant
Barbara A Jones DDS
01.2020 - 01.2021
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Conducted insurance verification, pre-authorizations and managed patient charts
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Maintained and updated patient records for accurate, current medical histories.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
Medical Administrative Assistant II
Family Care Specialists
02.2019 - 12.2019
- Analyzed and Assigned CPT, HCPCS, and ICD-10 codes for procedures and diagnoses
- Generated reports and logged patient information
- Performed various administrative tasks such as filing, copying and faxing documents
- Examined reports and sheets of data
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Supported the implementation of electronic health record systems, simplifying the coding process.
- Optimized workflow processes by developing efficient strategies for managing large volumes of medical records.
Medical Billing and Coding Externship
Exodus Family Practice
08.2018 - 12.2018
- Participated in 100-hour unpaid externship
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods
- Managed health records and applied ICD-10 coding under supervision of the Nurse Administrator
- Ran reports of pending claims and reviewed according to schedule and performance follow-up
- EOB's and payment advisories
- Submitted electronic claims to Medicare, Medicaid, and private health insurance providers, under supervision
- Assisted with quality/batch prep reports to ensure accuracy of reviews before they are returned to the file.
- Provided medical billing and coding duties.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Medical Office Administrator
South Street Family Medical
07.2017 - 07.2019
- Managed health records and applied ICD-10 coding under supervision of the Nurse Administrator
- Processed copayments and insurance payments
- Operated computer, scanner, printer, fax, and office software
- Assign codes to diagnoses and procedures using ICD-10 and CPT
- Maintained and updated patient records for accurate, current medical histories
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes
- Verified insurance coverage to prepare for upcoming patient appointments
- Generated reports and logged patient information for reliable records.
- Processed and tracked requests for medical records from external organizations.
- Scanned and uploaded medical records into electronic medical records system.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
- Expedited claim resolution with insurance companies through clear communication and prompt follow-up actions.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Streamlined the billing process for faster reimbursement by submitting accurate and timely insurance claims.
Education
Technical Diploma: Medical Billing and Coding -
National College (ANU)
Associate of Applied Science: Criminal Justice -
Coahoma Community College
High School Diploma -
Clarksdale High School
Skills
- ICD-10 (International Classification of Disease Systems)
- Coding Error Resolution
- Data Verification
- Diagnostic and Procedural Codes
- HCPCS
- Electronic Filing System Organization
- EHR and EMR
- Claims Processor
- Microsoft Office Systems
- Medical Billing & Coding Software
- HIPPA/ Patient Confidentially
- Medical Claims Coding
- Data Entry
- Record Assessment
- Inpatient Records Coding
- Medical Terminology
- Microsoft Office proficiency
- Customer service
- Organizational skills
- Time management
- Anatomy knowledge
- Problem-solving abilities
- Interpersonal skills
- Certified Professional Coder
- Insurance verification
- Appointment Scheduling
- File Maintenance
- Attention to Detail
- Payment Collection and Processing
Certification
- Certified Professional Coder-CPC
- American Academy of Professional Coders-AAPC
References
References available upon request.
Timeline
Personal Shopper
Instacart
10.2023 - Current
Non-Food Store Manager
Dollar General Corporation
09.2022 - 10.2023
Reconsideration Analyst II
Robert Half/ C2C Innovative, Solutions, Inc
02.2021 - 12.2021
Medical Administrative Assistant
Barbara A Jones DDS
01.2020 - 01.2021
Medical Administrative Assistant II
Family Care Specialists
02.2019 - 12.2019
Medical Billing and Coding Externship
Exodus Family Practice
08.2018 - 12.2018
Medical Office Administrator
South Street Family Medical
07.2017 - 07.2019
Technical Diploma: Medical Billing and Coding -
National College (ANU)
Associate of Applied Science: Criminal Justice -
Coahoma Community College
High School Diploma -
Clarksdale High School
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