Tamara Majors
Butler,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Admin Customer Service Representative
Ferrell Gas
10.2020 - Current
- Part of SME Team
- Handles billing for district managers through accounts payables.
- Train upcoming Css's.
- Handles critical complaints.
- Assist CSM grading calls through media vault.
- Assist CSM with controlling our service center dashboard.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Product Safety Monitor
Frito Lay
09.2015 - 07.2020
- Conducted safety evaluations to recommend alternate safety procedures.
- Provided health and safety training to employees regarding safety protocols.
- Monitored several departments to ensure cleanliness of the product.
- Worked in a fast paced environment.
Education
High School Diploma -
Taylor County High School
Butler, GA05.2012
Skills
- Microsoft Word
- Coordination
- Records Preparation
- Stockroom Procedures
- Quality Assurance Controls
- Credit Card Payment Processing
- Microsoft PowerPoint
- Active Listening
- Microsoft Excel
- Critical Thinking
- Money Handling Abilities
- Customer Service
- Problem-Solving Ability
- Staff Training
- Call Center Operations
- Retail Sales Customer Service
- Project Management Abilities
- Research
- Managing Multiple Tasks
- Documentation
- Computer Proficiency
Timeline
Admin Customer Service Representative
Ferrell Gas
10.2020 - Current
Product Safety Monitor
Frito Lay
09.2015 - 07.2020
High School Diploma -
Taylor County High School
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