Tamara Marchese
Colorado Springs,CO
Summary
Trusted Human Resources Consultant with a unique balance of CRM business acumen, HR process and procedure knowledge, and extensive leadership experience. Diverse professional background with experience in training, onboarding, vendor relationships, and cross-functional teams. Excellent communication skills and demonstrated ability to coach and develop team members to align performance around organization strategies and values. Extensive experience in process improvement and project leadership.
Overview
23
23
years of professional experience
1
1
Certification
Work History
HR Consultant Lead
Progressive Insurance
01.2022 - Current
- Partnered with various workgroups and peers to align HR strategy with organizational goals as a member of the HR Optimization and Alignment Team.
- Influenced leadership and process teams to develop solutions to positively impact the CRM organization as a member of the Work Avoidance and Time Management Report Teams.
- Partnered with Leadership Development to design new leader training on the New Leader University Team.
- Identified inconsistencies in the MSC (schedule adherence) attendance policy and provided recommendations to improve alignment.
- Completed a business analysis of the Processing organization and presented findings to Sr. leadership to support improving work environment.
- Managed conflict resolution by mediating disputes between employees, fostering a positive work environment.
- Collaborated with legal counsel to ensure compliance with federal, state, and local labor laws, minimizing risk exposure for the organization.
- Facilitated leadership development programs to nurture high-performing leaders.
CRM & Commercial Lines Manager
Progressive Insurance
05.2014 - 01.2022
- Successfully managed teams of 5-7 Supervisors and a variety of indirect reports including Coaches, Consultants and contractors.
- Supported external partner relationships with InnoSource, Nationwide and AmTrust. Developed numerous strategies to encourage strong partnerships and improve employee experience.
- Effectively assessed individual and team performance and proactively addressed performance and development needs.
- Lead high performing teams that were highly engaged and exceeded goals.
- Contributed to site and enterprise teams for initiatives such as leadership development, diversity & inclusion, training advisory and ICS.
- Effectively communicated with team members and peers to overcome barriers, understand and encourage differing viewpoints and support effective working relationships.
- Develop continuous process improvement on teams to support employee development and satisfaction while reducing turnover.
CRM & Commercial Lines Supervisor
Progressive Insurance
01.2006 - 05.2014
- Supervised diverse teams in Service, Customer Preservation and Onboarding.
- Responsible for developing and initiating employee coaching plans, fostering a positive team environment and executing on performance management when necessary.
- Routinely mentored peers with employee development, employee recognition and problem solving.
- Supported enterprise initiatives by working on project teams such as the Multi-Product Household Task Force and facilitated Diversity & Inclusion training.
- Achieved consistently high Work Environment and Multi-Rater survey results with noted strength in Managerial Support.
- Prepared and presented leadership workshops regarding generational differences in the workplace, employee engagement and change management.
Training Specialist
Progressive Insurance
05.2001 - 01.2006
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Trained and mentored new and tenured employees in various roles.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
Education
Bachelor of Science - Business Administration
University of Colorado At Colorado Springs
Colorado Springs, CO12.2000
Skills
- Onboarding Processes
- Coaching and Mentoring
- Employee Relations
- Organizational Development
- Relationship Building
- Strategic Planning
- Project Management
Certification
Emotionally Intelligent Leader
Timeline
HR Consultant Lead
Progressive Insurance
01.2022 - Current
CRM & Commercial Lines Manager
Progressive Insurance
05.2014 - 01.2022
CRM & Commercial Lines Supervisor
Progressive Insurance
01.2006 - 05.2014
Training Specialist
Progressive Insurance
05.2001 - 01.2006
Bachelor of Science - Business Administration
University of Colorado At Colorado Springs
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