TAMARA MARSHALL
Tennessee Colony,Tx
Summary
Self-motivated individual looking to use technical, customer service, data entry and health care service skills to become a great asset to your organization. Reliable with career longevity. Committed team player willing to take on various duties to promote efficiency and accuracy.
Overview
12
12
years of professional experience
Work History
Lead CSRIII
TTEC Services
Remote , TX
11.2021 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Rehabilitation Technician
Palestine Regional Medical Center
Palestine, TX
09.2020 - 11.2021
- Hospital
- Health Care
- Mental Health
- Dementia Care
- Microsoft Office,
- Information Technology
- Remote Experience
- Decision-making
- Organizational skills
- Good work ethic
- Effectively and efficiently operates dual monitors and navigates multiple software systems
- Maintains confidentiality of information for all customers by adhering to privacy policies
- Performs accurately all data entry functions to reflect customer activity/transactions
- Provides customers with unbiased information to assist them with eligibility
- Responds to customers inquiries in a prompt, courteous, and concise manner
- Identified and addressed individual mental health challenges to support patients
- Provided excellent service to patients through personable communication
- Documented patient interactions in compliance with HIPAA requirements
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
- Verified patient health history and contact information for chart accuracy
- Collaborated with client and clinician to develop and support goals and clinical treatment plan.
- Maintained medicine and equipment inventory, issued supplies to staff and notified personnel to procure more stock.
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Implemented medical, behavioral and clinical team care plans and documented activities in medical systems.
- Communicated with health and community partners to expedite services for new and existing customers.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
- Helped develop, implement and optimize patient treatment plans and goals.
Companion/Home Aide
Caring Companions At Home
ATHENS, TX
09.2020 - 11.2020
Rehab Therapy Tech II
Rusk State Hospital
01.2020 - 09.2020
Direct Care Mentor
Refuge Of Light
07.2019 - 01.2020
Customer Service Rep
The Results Company
01.2018 - 01.2019
- Used thermometers or blood pressure gauges to take and record measures of patients' physical condition
- Bathed, fed and dressed patients based on individual abilities
- Followed owner instructions on feeding times to keep animals on schedule for food and medications
- Provided care by assisting with activities of daily living such as bathing, dressing and eating
- Performed light housekeeping and organization to maintain a safe and clean environment
- Engaged patients in conversation and leisure activities to offer companionship and relieve primary caregiver or family members
- A ended to client grooming and personal care needs and requests
- Transferred and positioned clients in and out of bed, chairs and wheelchairs to assist with mobility
- Ran errands for clients, bought groceries and procured other household items
- Communicated with family members to explain health conditions and share community resources available for clients' needs
- Assisted patients during physical therapy procedures to restore function and reduce pain
- Assisted physical therapist with treatment, administration and planning
- Supported patients in physical therapy procedures to restore function and decrease pain
- Followed up with patients about needs and appointments
- Promoted continuous patient advocacy for health and safety
- Advocated for all patient health, safety and rights
- Performed basic repairs on office and medical equipment
- Observed patients during treatment to compile and evaluate data on patients' responses and progress
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles
- Entertained or read aloud to patients to improve mental health and alertness
- Administered medications or treatments as directed by physician or nurse
- Applied clean dressings, stockings or support bandages under direction of a nurse or physician
- Cleaned, groomed or draped patients to prepare for surgery, treatment or examination
- Provided care & mentor ship to young females who were sex trafficked
- Provided outstanding customer service to individuals with
- BCBS Health Insurance
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and
- Lu in State Supported Living Center
DspI/DSPII/SUPERVISOR
Lufkin State Supported Living Center
Pollok, Tx
01.2008 - 01.2016
- Lu in, TX Phoenix University consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Maintained a clean and well-organized environment for client happiness and safety
- Transported clients to doctor's appointments and errands
- Enhanced patient wellbeing by supporting participation in recreational activities
- Supervised medication administration, personal hygiene and other activities of daily living
- Tracked and reported clients' progress based on observations and conversations
- Followed care plan and directions to administer medications
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Monitored client's well-being, safety and comfort under physician direction
- Documented current patient information to update vital signs, behaviors and eating habits.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
Education
Lufkin High School
Lufkin, TXAssociate Of Arts And Sciences - Information Technology
University of Phoenix
Tempe, AZ11.2019
Skills
- Supervisor Experience
- Customer Service
- Auto Insurance
- Health Insurance
- Medical Terminology
- Data Entry
- Behavioral Health
- Call Center
- Clerical
- Administrative
- Developmental Disabilities Experience
- Remote
- Phone etiquette
- Experience applying analytical results to decision-making
- Ability to work independently and collaboratively, manage multiple projects and meet scheduled deadlines
- A strong working knowledge of Microsoft
Office products - Phenomenal team player
- Detail oriented, outstanding proofreading and editing skills
- Strong oral and written communication skills
Additional Information
- Associates of Arts Degree in Information Technology Achievements , Member of the Lu in High School Band Alumni 08' Marched as an All State Award Winning Panther Band Member
Timeline
Lead CSRIII
TTEC Services
11.2021 - Current
Rehabilitation Technician
Palestine Regional Medical Center
09.2020 - 11.2021
Companion/Home Aide
Caring Companions At Home
09.2020 - 11.2020
Rehab Therapy Tech II
Rusk State Hospital
01.2020 - 09.2020
Direct Care Mentor
Refuge Of Light
07.2019 - 01.2020
Customer Service Rep
The Results Company
01.2018 - 01.2019
DspI/DSPII/SUPERVISOR
Lufkin State Supported Living Center
01.2008 - 01.2016
Lufkin High School
Associate Of Arts And Sciences - Information Technology
University of Phoenix
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