Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Mason

BATON ROUGE,LA

Summary

Proven Office Manager with a track record of enhancing customer loyalty and streamlining inventory processes at Lighthouse Louisiana. Excels in administrative support and customer service, demonstrating exceptional multi-tasking and clerical abilities. Achieved significant improvements in office efficiency and customer satisfaction, leveraging both hard and soft skills to exceed employer expectations.

Overview

14
14
years of professional experience

Work History

Office Manager

Lighthouse Louisiana
08.2023 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Clinical Access Representative

Premier Health Consultant
10.2021 - 08.2023
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Engaged with patients to provide critical information.
  • Delivered support to medical staff in completion of patient paperwork.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Guest Associate

Target
10.2018 - 03.2020
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.

Clinical Access Representative

Our Lady Of The Lake Hospital
09.2010 - 05.2018
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Obtained payments from patients and scanned identification and insurance cards.

Education

High School Diploma -

Broadmoor Senior High School
Baton Rouge, LA

No Degree - Business Administration

Baton Rouge Community College
Baton Rouge, LA
05.2026

Skills

  • Inventory Control
  • Administrative Support
  • Customer Service
  • Office Management
  • Excellent multi-tasking ability
  • Clerical Support

Timeline

Office Manager

Lighthouse Louisiana
08.2023 - Current

Clinical Access Representative

Premier Health Consultant
10.2021 - 08.2023

Guest Associate

Target
10.2018 - 03.2020

Clinical Access Representative

Our Lady Of The Lake Hospital
09.2010 - 05.2018

High School Diploma -

Broadmoor Senior High School

No Degree - Business Administration

Baton Rouge Community College

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Tamara Mason