Tamara Mason
Ferguson,USA
Summary
Experienced with handling variety of customer inquiries and concerns, ensuring high satisfaction rates. Utilizes effective communication and problem-solving skills to address and resolve issues promptly with empathy and understanding. Knowledge of customer relationship management and adept at fostering positive client interactions.
Overview
8
8
years of professional experience
Work History
Customer Service Advisor
Nelnet
Lincoln, NE
01.2021 - 01.2024
- Maintained inbound call time using strong listening consultative
- Problem-solving abilities while using scripted sequences to address all concerns with empathy.
Property Lien Specialist
Continental Real Estate Services
Olivette, MO
07.2015 - 09.2019
- Conduct title searches by managing lien processes
- Identify potential title issues to ensure accurate, timely, and compliant lien resolution for residential transactions.
Education
Event Planner, Career Diploma -
Penn Foster College
Scranton, PA10-2026
High School Diploma - undefined
North County Tech High School
Florissant, MO05-2001
Skills
- Proficient in Microsoft
- Advance typing
- Proofreader
- Team player
- Problem Solving
- Conflict Resolution
- Professionalism
- Dependability
- Organizational Skills
- Attention to Detail
- Multitasking
- Call center experience
Timeline
Customer Service Advisor
Nelnet
01.2021 - 01.2024
Property Lien Specialist
Continental Real Estate Services
07.2015 - 09.2019
High School Diploma - undefined
North County Tech High School
Event Planner, Career Diploma -
Penn Foster College