Tamara Matos
Customer Service Representative
Suffolk,VA
Summary
I am a reliable and punctual Sales Associate who possesses an excellent work ethic with more than 20 years experience in retail. I have proven to be self-directing and self motivated team player who is capable of building productive working relationships. Areas of expertise include employee relations, inventory control, loss prevention, cash management, shipping and receiving and exceptional personable customer service.
Overview
21
21
years of professional experience
Skills
- Organized
- Excellent Customer Service
- Time Management
- Strong Communication Skills
- Detail-oriented
Work History
Part time - Keyholder
Norwich Wine and Spirits
Norwich, CT, USA
01.2017 - Current
- At Norwich Wine and Spirits I have gained experience in liquor, wine and lottery sales.
- With the owners confidence in myself I have been able to engage in daily business tasks.
- I have been left in charge of the finances for both the store and lottery sales.
- I have shown my excellent customer service skills.
Part time - Management
The Beer Store
Hamilton, Ontario, Canada
03.2005 - 12.2015
- Through all my years and experience I gained at The Beer Store my focus never changed.
- Customer service was my number one priority.
- Although working in a very fast paced environment I always ensured to go above and beyond the customers expectations.
- Once I reached management, I had an increased work loading of adding all management tasks to what I was doing on a regular full time basis.
- Tasks included in my job are, Customer Service, Inventory Control, Payroll, Cash Handling, Opening/Closing Store, Employee Relations, Employee Training and Development, Managing, supervising and Scheduling up to 15 employees, Loss Prevention, Shipping and Receiving, Stocking Shelves, Handling Empty Bottle Returns.
Education
Management - undefined
The Beer Store
01.2010
GED - undefined
WDSS- Wallaceburg
Wallaceburg, Canada01.1999
Timeline
Part time - Keyholder
Norwich Wine and Spirits
01.2017 - Current
Part time - Management
The Beer Store
03.2005 - 12.2015
Management - undefined
The Beer Store
GED - undefined
WDSS- Wallaceburg
Accomplishments
- Consistently promoted quickly from part time positions to key holder/management
- Contributed to substantial drop in shoplifting through increased awareness and intervention measures
- Coached many employees to achieve improved work ethics and promotion
- Many of my past performance reviews indicated that I had exceeded expectations