Tamara Matthews
Tallahassee,FL
Summary
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Reliable Customer Service with exceptional recordkeeping and organizational skills. Proficient in use of industrial equipment for material circulation. Deliver accurate record verification and maintenance.
Overview
9
9
years of professional experience
Work History
Inbound Representative Contacts 2
Humana
03.2020 - 12.2023
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Maintained high levels of product knowledge to provide accurate information to customers.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Continuously expanded knowledge base on current medications and industry advancements for informed decisionmaking.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
Customer Support Advocate
Bank Of America
06.2017 - 03.2020
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Educated customers about available services, products and bank resources.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
Email and Chat Executive
Coinbase
11.2015 - 05.2017
- Supported sales team by answering product-related inquiries via email and chat, contributing to increased conversion rates for potential customers.
- Assisted customers with troubleshooting technical issues via step-by-step guidance through email correspondence or live chat sessions.
- Identified opportunities for upselling products or services during live chats based on expressed customer needs or concerns.
- Utilized CRM software proficiently to maintain organized records of all interactions with clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Technical Support Representative
Comcast
10.2014 - 09.2015
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to troubleshooting technical support needs.
- Responded promptly to incoming sales leads and requests for technical support.
Education
Bachelor of Arts - Mass Communications
Mississippi Valley State University
Itta Bena, MS12.2017
Skills
- Goal Oriented
- Computer Literacy
- Multitasking
- Complaint Handling
- Cross-selling
- Customer Service
- Call Handling
- Problem Solving
- Product Knowledge
- Technical Proficiency
- Attention to Detail
- CRM Software
- Inspection and Quality Control
- Materials Transport
- Relationship Building
- Punctual and Reliable
- Safety Procedures
- Shipment Tracking
- Merchandise Staging
- Inventory Management
- Follow-up Skills
- Adaptability
- Positive Attitude
- Decision Making
- Effective Communication
- Telephone Etiquette
- Sales Techniques
- Time Management
Timeline
Inbound Representative Contacts 2
Humana
03.2020 - 12.2023
Customer Support Advocate
Bank Of America
06.2017 - 03.2020
Email and Chat Executive
Coinbase
11.2015 - 05.2017
Technical Support Representative
Comcast
10.2014 - 09.2015
Bachelor of Arts - Mass Communications
Mississippi Valley State University
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