Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamara Maust

Ogden

Summary

Dynamic Substance Abuse Counselor with proven success at Ogden Regional Medical Center, reducing relapse rates through evidence-based strategies. Skilled in crisis intervention and motivational interviewing, I foster therapeutic alliances and enhance client engagement. Adept at collaborating with multidisciplinary teams to ensure comprehensive care and support for individuals facing substance use challenges.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Substance Abuse Counselor

Ogden Regional Medical Center
04.2023 - 06.2025
  • Facilitated individual and group counseling sessions to address substance use disorders.
  • Developed and implemented treatment plans tailored to client needs and goals.
  • Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
  • Conducted assessments to evaluate client progress and adjust treatment strategies accordingly.
  • Provided crisis intervention support to clients experiencing acute emotional distress.
  • Educated clients on coping strategies and relapse prevention techniques during sessions.
  • Supported aftercare planning for continued recovery after treatment.
  • Developed individual treatment goals based on history and diagnosis.
  • Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
  • Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans, ensuring continuity of care for clients.
  • Facilitated family involvement in the recovery process, providing education on addiction dynamics and supporting healthy communication skills among family members.
  • Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication.

Lead PBX Operator

Ogden Regional Medical Center
05.2008 - 04.2023
  • Supervised daily operations of PBX system, ensuring seamless communication across departments.
  • Trained and mentored staff on best practices for call handling and customer service protocols.
  • Implemented process improvements that enhanced call routing efficiency and reduced wait times.
  • Collaborated with IT to troubleshoot technical issues, maintaining optimal functionality of communication systems.
  • Developed training materials to support onboarding of new operators, ensuring adherence to hospital policies.
  • Enhanced customer service by efficiently managing incoming calls and routing them to appropriate departments.
  • Managed high call volumes during peak periods without compromising quality or efficiency standards set forth by the company.
  • Mentored new hires during their orientation period to support their integration into the team successfully.
  • Implemented new procedures to improve efficiency while maintaining high-quality service levels.

Community Outreach Coordinator

Utah Health Policy Project
11.2019 - 05.2022
  • Developed and implemented community engagement initiatives to enhance participation in local programs.
  • Established partnerships with local organizations to expand outreach efforts and resource sharing.
  • Led workshops and informational sessions to educate residents on available resources and support services.
  • Mentored junior staff in best practices for community engagement, enhancing overall team performance.
  • Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
  • Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
  • Assisted underrepresented populations apply for Medicaid, SNAP and HealthCare.gov (Obama Care) benefits.

Education

Master of Science - Social Work

Walden University
Minneapolis, MN
05-2020

Skills

  • Case management
  • Clinical documentation
  • Client confidentiality
  • Relapse prevention
  • Motivational interviewing
  • Substance use screening
  • Crisis intervention
  • Intervention planning
  • Medication-assisted treatment
  • Addiction assessment
  • Individual counseling
  • Providing community referrals
  • Substance detoxification
  • Therapeutic alliance
  • Psychoeducation delivery
  • Clinical assessment
  • Goal setting
  • Life skills training
  • Individual therapy
  • Behavior modification
  • Co-occurring disorders
  • Substance abuse education
  • Alcohol and drug counselor
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Certified in CPR/AED
  • Psychosocial assessments
  • Teamwork
  • Problem-solving abilities

Certification

  • Red Cross Basic Life Support valid through 5/31/2027


  • Non-violent Crisis Intervention (CPI) training valid through 5/31/2027

Timeline

Substance Abuse Counselor

Ogden Regional Medical Center
04.2023 - 06.2025

Community Outreach Coordinator

Utah Health Policy Project
11.2019 - 05.2022

Lead PBX Operator

Ogden Regional Medical Center
05.2008 - 04.2023

Master of Science - Social Work

Walden University

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