TAMARA MAYS
Madison,FL
Summary
Exceptional customer care professional who addresses inquiries and resolves problems as it arise.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Johnson & Johnson Busy Bee
12.2022 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Operated cash register to record transactions accurately and efficiently.
Personal Care Aide
Consumer Direct for Florida, LLC
01.2014 - Current
- Assist the elderly, convalescents, or persons with disabilities with daily living activities at the person's home or in a care facility.
- Duties performed at a place of residence may include keeping house (making beds, doing laundry, washing dishes) and preparing meals.
- May advise families, the elderly, convalescents, or persons with disabilities, regarding such things as nutrition, cleanliness, and household activities.
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
Owner/Operator
MAYS FAMILY CHILD CARE HOME
09.2012 - 03.2013
- Perform general personnel functions, such as supervision, training, and scheduling.
- Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
- Organize and participate in recreational activities and outings, such as games and field trips.
- Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
- Regulate children's rest periods.
- Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
- Read to children and teach them simple painting, drawing, handicrafts, and songs.
- Instruct children in health and personal habits, such as eating, resting, and toilet habits.
- Assist in preparing food and serving meals and refreshments to children.
- Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
- Support children's emotional and social development, encouraging understanding of others and positive self concepts.
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
- Observe and monitor children's play activities.
- Maintain a safe play environment.
- Accompany children to and from school, on outings, and to medical appointments.
- Meet regularly with parents to discuss children's activities and development.
- Supervise and assist with homework.
- Assign appropriate chores and praise targeted behaviors to encourage development of self-control, self-confidence, and responsibility.
- Remove hazards and develop appropriate boundaries and rules to create a safe environment for children.
Education
Phlebotomy Certification -
Steady Hand Phlebotomy Training Services LLC
Gainesville, FL11.2021
CNA Certification -
Quest Training
Live Oak, FL07.2004
Associate of Science -
NORTH FLORIDA COMMUNITY COLLEGE
Madison, FL10.2022
Skills
- Trusted key holder
- Creative problem solver
- Quick learner
- Strong client relations
- Floor set design expertise
- Proficient in cash management
- Adherence to high customer service standards
- Customer-focused
- First Aid and CPR Certified
- Loves children
- Energetic caregiver
- Professional babysitter
- Time management
- Emotionally supportive
- People-oriented
- Self-sufficient
- Friendly and likeable
- Detail-oriented
- Dependable
- Organized
- Creative
- Self-motivated
- Calm under pressure
References
Reference available upon request
Timeline
Customer Service Cashier
Johnson & Johnson Busy Bee
12.2022 - Current
Personal Care Aide
Consumer Direct for Florida, LLC
01.2014 - Current
Owner/Operator
MAYS FAMILY CHILD CARE HOME
09.2012 - 03.2013
Phlebotomy Certification -
Steady Hand Phlebotomy Training Services LLC
CNA Certification -
Quest Training
Associate of Science -
NORTH FLORIDA COMMUNITY COLLEGE
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