Summary
Overview
Work History
Skills
Timeline
Generic

Tamara McClendon

Mesa,AZ

Summary

. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Home Health Aide Provider

AZ Quality Care
02.2022 - Current
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted disabled clients to support independence and well-being.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Trained new staff members on best practices for home health care.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.

Notary Public

Notary2Notary
05.2020 - Current
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Administered oath to document signers to obtain affirmation of truth.
  • Examined documents for accuracy, completion and compliance before notarizing.
  • Set up and managed appointments for client notary services.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Checked client identification to maintain compliance with state legal requirements.
  • Drafted and executed notarial affidavits in accordance with applicable laws.
  • Checked documents for accuracy and correct signing before notarizing.
  • Attended public notary seminars to stay informed of updates to relevant laws and regulations.
  • Certified and attested power of attorney documents, acknowledgements and deeds.
  • Updated journal with names and dates for permanent record.

Intake Specialist

Salvation Army
05.2020 - 03.2023
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Assessed clients' needs and determined eligibility for intake services.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Offered compassionate and attentive guidance to clients during moments of crisis and trauma.
  • Trained and supervised new intake staff to deliver high-quality client care.
  • Provided support to social service clients in navigating available resources.
  • Facilitated communication between clients and other service providers.
  • Monitored progress towards service plan goals.

Customer Support Specialist

Work Care
01.2015 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Multitasked to handle diverse customer needs in high-volume remote setting, prioritizing tasks to keep up with challenging deadlines.
  • Leveraged consultative approach to gather customer details and technical data.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.

Skills

  • Professional Skills
  • Interpersonal Communications Skills
  • Proficient on Computers
  • Ability teach, mentor, or train
  • Critical thinking, problem solving
  • Daily Charting
  • First Aid and Safety
  • Case Management & Claims
  • Observational Skills
  • Behavioral Disorders
  • Intake Assessment
  • Delivery Scheduling

Timeline

Home Health Aide Provider

AZ Quality Care
02.2022 - Current

Notary Public

Notary2Notary
05.2020 - Current

Intake Specialist

Salvation Army
05.2020 - 03.2023

Customer Support Specialist

Work Care
01.2015 - 01.2020

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Tamara McClendon