Tamara Mckinney
El Paso
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tech Advisor
Kelly Connect
Remote
03.2022 - 01.2023
- Enhanced client satisfaction by providing tailored technology solutions to meet their specific needs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Sales Representative
VXI Global Services
Remote
08.2020 - 01.2022
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Exceeded sales targets through effective planning and goal setting.
Claims Representative
Asurion
Houston, US
08.2020 - 08.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Delivered personalized customer service, addressing policyholder concerns and clarifying coverage details.
Outbound Sales Representative
Calls.Live
Saint Charles, US
03.2016 - 12.2018
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
Education
High School Diploma -
Vashon High School
St. Louis, MO05.2012
Skills
Problem-solving abilities
Critical Thinking
Time Management
Conflict Resolution
Customer Relationship Building
Critical Thinking
Active Listening
Conflict Resolution
Time Management
Claims Processing
Task Prioritization
Certification
- Adjuster All Lines (TX)
Timeline
Tech Advisor
Kelly Connect
03.2022 - 01.2023
Sales Representative
VXI Global Services
08.2020 - 01.2022
Claims Representative
Asurion
08.2020 - 08.2021
Outbound Sales Representative
Calls.Live
03.2016 - 12.2018
High School Diploma -
Vashon High School