Tamara McLaughlin
Springfield,IL
Summary
Detail-oriented account technician with over 25 years of experience in payment processing and office administration. Known for outstanding organizational skills, maintaining accurate records, and training staff to enhance team performance and operational efficiency.
Overview
31
31
years of professional experience
Work History
Account Technician I
City of Springfield
Springfield, IL
09.1994 - 10.2025
- Perform office duties, including manually inputting checks, bank and ACH payments, processing returned checks and cards, processing assistance payments, miscellaneous payments, processing payments from drop boxes, and petty cash administration.
- Operate the cash processor, which involves batch processing of incoming mail payments for deposit and credit to customer accounts.
- Provides refresher training and backup training for new and existing staff.
- Access the billing system to prepare a duplicate bill for customers who don't have their bill.
- Maintains records of payments received, reconciles these receipts, and balances cash.
- Perform clerical duties, including, but not limited to, opening mail, checking/stocking supplies, sanitizing the workstation, filing, and answering telephone inquiries.
Education
High School Diploma -
Southeast High School
Springfield, IL05-1981
Skills
- Payment processing
- Cash management
- Billing system navigation
- Office administration
- Record maintenance
- Attention to detail
- Time management
- Problem solving
- Data entry
Timeline
Account Technician I
City of Springfield
09.1994 - 10.2025
High School Diploma -
Southeast High School