Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tamara McMillan

Harrisburg,NC

Summary

Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.

Overview

20
years of professional experience

Work History

Timeless Reflections MedSpa

Aesthetic Registered Nurse, Licensed Esthetician
03.2024 - Current

Job overview

  • Discussed procedures and treatment options with clients.
  • Provided specialized facials, chemical peels, microdermabrasion, microneedling, and other advanced treatments such as Morpheus 8, IPL, Diolaze, and Helix to address various skin concerns.
  • Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
  • Educated patients on treatment options.
  • Improved clientele retention with exceptional customer service and follow-up care.
  • Promoted the importance of regular skincare maintenance as part of overall health and wellbeing.
  • Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.

Sea Glass Med Spa

Aesthetic Registered Nurse PRN
08.2022 - 03.2024

Job overview

    • Consult with patients regarding aesthetic options and treatment plans
    • Perform neurotoxin as well as advanced laser treatments such as Morpheous 8, IPL, Diolaze, and Pure Plasma.
    • Provide patients with relevant information about procedures and potential side effects
    • Safely performed medical procedures such as blood draws, and IV therapy.
    • Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
    • Enhanced spa revenue through upselling additional services and retail products during consultations.

GIV Mobile IV

Registered Nurse PRN, IV Hydration
01.2021 - 06.2022

Job overview

    • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
    • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
    • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
    • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
    • Documented treatments delivered, medications and IVs administered, and follow-up care.
    • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
    • Monitored patient reactions after administering medications and IV therapies.
    • Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.

Atrium Health University City

Emergency Department Service Excellence
07.2017 - 10.2021

Job overview

  • Serve as an advocate for patients and their families, addressing their concerns and ensuring their needs are met during their ED visit
  • Facilitate effective communication between patients, families, and ED staff to enhance patient satisfaction
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Work closely with ED leadership, nurses, physicians, and other staff to implement quality improvement initiatives
  • Ensure adherence to policies and procedures within the ED
  • Entered data, generated reports, and produced tracking documents.
  • Improved patient care quality by ensuring compliance with regulatory requirements through comprehensive chart audits.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations during all stages of the auditing process.
  • Enhanced the accuracy of medical records by conducting thorough chart audits and identifying discrepancies.
  • Followed up with medical staff regarding missing information in patient records.

Atrium Health University City

Staff Nurse, Perioperative Services
07.2015 - 07.2017

Job overview

  • Enhanced patient safety by conducting thorough pre-operative assessments and identifying potential risks.
  • Prevented potential medical emergencies through timely identification of critical issues and swift intervention when necessary.
  • Provided empathetic support to patients and their families during emotionally charged moments before surgery.
  • Evaluated patient medical history and diagnostic test results to identify potential contraindications for surgery.
  • Optimized resource utilization by efficiently coordinating schedules with other healthcare professionals involved in the perioperative process.
  • Obtained and administered medications or intravenous solutions to patients to decrease pain levels and replace lost fluids.
  • Conducted thorough post-operative patient assessments to determine patient condition and readiness for discharge.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Relieved patient anxiety during the postoperative period using effective communication skills and reassurance techniques tailored to individual needs.
  • Educated patients about post-operative instructions for medication administration, infection complications and preventive health measures.
  • Facilitated smooth discharges by preparing patients for their transition home or to another unit, including education on self-care and follow-up appointments.

Atrium Health University City

Staff Registered Nurse, Emergency Department
04.2009 - 07.2015

Job overview

  • Conduct first assessment to stabilize and triage patients Assessed vital signs, collected detailed patient history and noted other signs of patient health to make rapid, informed decisions regarding next steps in patient care.
  • Exhibited strong clinical judgement in rapidly changing situations, enabling swift interventions that prevented further complications or deterioration of patient conditions.
  • Demonstrated proficiency in range of nursing procedures such as IV insertion, wound care management, and airway maintenance during emergency situations.
  • Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Collaborate with doctors and other departments during examinations and treatments. Performed diagnostic tests and assisted with medical procedures.
  • Maintain excellent communication with patients, families, while educating patients and families about their conditions, treatment options, and follow-up care.
  • Acted as an advocate for patients'' rights by establishing trust through open communication channels and addressing any concerns or grievances that arose throughout their stay in the emergency department setting.
  • Facilitated seamless transitions of care by working closely with case managers, social workers, and other allied health professionals when coordinating discharges or transfers to alternate care facilities.
  • Explained discharge instructions and arranged or confirmed transportation for patients not admitted to hospital.
  • Promoted patient safety through vigilant monitoring, accurate medication administration, and prompt identification of potential issues.
  • Maintained up-to-date knowledge of best practices, current research, and emerging trends in nursing care by participating in continuing education opportunities and professional conferences.
  • Served as a preceptor for new nursing staff members, providing guidance on emergency department protocols while fostering professional growth opportunities.
  • Maintained accurate and comprehensive medical records, ensuring timely documentation of assessments, interventions, and evaluations.
  • Reduced wait times for patients by collaborating with interdisciplinary healthcare teams to optimize workflow.
  • Enhanced overall patient satisfaction by consistently providing empathetic and culturally sensitive care while addressing individual needs and preferences throughout their emergency department experience.

Atrium Healthcare

Staff Nurse, Trauma Step-Down
04.2004 - 04.2009

Job overview

  • Treated patients requiring stabilization and resuscitation for variety of illnesses and injuries.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
  • Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
  • Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
  • Assessed physical, psychological, physiologic, and cognitive status of patients.
  • Decreased patient recovery time with effective pain management and wound care techniques.
  • Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
  • Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

Huntersville Institute of Cosmetic Arts
Huntersville, NC

Certification from Esthetician
04.2024

University Overview

  • 4.0 GPA

Carolinas College of Health Science
Charlotte, NC

Associate of Science from Nursing
12.2003

Skills

    • Basic Life Support
    • Medication and IV administration
    • Time Management
    • Attention to Detail
    • Compassionate and Caring
    • Certified in Botox, Cosmetic, Xeomin, and Dysport for aesthetic enhancements
    • Certificate for Morpheous 8, Diolaze, IPL
    • Excellent Communication
      • Strong Clinical Judgment
      • Pre-and post-treatment care
      • Collaborative Team Player
      • Problem-solving abilities
      • Multitasking
      • Direct Patient Care
      • Critical Thinking

Timeline

Aesthetic Registered Nurse, Licensed Esthetician

Timeless Reflections MedSpa
03.2024 - Current

Aesthetic Registered Nurse PRN

Sea Glass Med Spa
08.2022 - 03.2024

Registered Nurse PRN, IV Hydration

GIV Mobile IV
01.2021 - 06.2022

Emergency Department Service Excellence

Atrium Health University City
07.2017 - 10.2021

Staff Nurse, Perioperative Services

Atrium Health University City
07.2015 - 07.2017

Staff Registered Nurse, Emergency Department

Atrium Health University City
04.2009 - 07.2015

Staff Nurse, Trauma Step-Down

Atrium Healthcare
04.2004 - 04.2009

Huntersville Institute of Cosmetic Arts

Certification from Esthetician

Carolinas College of Health Science

Associate of Science from Nursing

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Tamara McMillan