Tamara McNair
Burlington,NC
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Child Nutrition Manager
Guilford County School System
08.2024 - Current
- Planned weekly nutritionally balanced menus to reflect current dining trends.
- Managed food service, food production, sanitation and staff supervision.
- Inspected equipment, kitchen appliances and work areas to verify cleanliness and functional operation.
- Operated POS systems to process payments and lunch cards.
- Generated menus for children based on preferences, wellness goals and dietary needs.
Dietary Cook
Navion Senior Living
01.2024 - Current
- Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Assisted in hiring and evaluating of new kitchen staff.
- Prepared food for special parties and groups.
Child Nutrition Manager
Winston Salem Forsyth County Schools
08.2020 - 06.2024
- Managed food service, food production, sanitation and staff supervision.
- Planned weekly nutritionally balanced menus to reflect current dining trends.
- Disseminated information to community agencies, school staff and students to promote increased interest in lunch programs.
- Used motivational interviewing techniques to encourage clients and caregivers to follow recommended guidelines for well-balanced diet.
- Created new recipes based on local, organic, and sustainable food sources.
Customer Service Manager
Quality Mart
09.2022 - 01.2024
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created and reviewed invoices to confirm accuracy.
Kitchen Supervisor/Cook Supervisor
Applebees
06.2015 - 04.2020
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
High School Diploma -
Middlesex County Vocational School
Piscataway, NJ06-2011
Skills
- Dietary planning
- Health coaching
- Meal preparation
- Effective customer service
- Guest service and support
- Allergy awareness
Certification
Serv Safe Certificate #21302807
Timeline
Child Nutrition Manager
Guilford County School System
08.2024 - Current
Dietary Cook
Navion Senior Living
01.2024 - Current
Customer Service Manager
Quality Mart
09.2022 - 01.2024
Child Nutrition Manager
Winston Salem Forsyth County Schools
08.2020 - 06.2024
Kitchen Supervisor/Cook Supervisor
Applebees
06.2015 - 04.2020
High School Diploma -
Middlesex County Vocational School
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